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      Paychex

      Engaged Employer

      Paychex reviews

      3.1

      49% would recommend to a friend

      (3,878 total reviews)
      avatar

      John Gibson

      48% approve of CEO

      47% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Work/Life balance

      3.2

      Culture & values

      3.2

      Career opportunities

      3.1

      Compensation and benefits

      2.8

      Senior management

      Paychex has an employee rating of 3.1 out of 5 stars, based on 3,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      4.0
      Sep 17, 2015

      Very informative and helpful

      Territory sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best thing is the commission. You are paid really well. This is more of a networking job than anything.

      Cons

      You're alone all of the time. The price is higher than competitors so you have to sell on value instead of price.

      avatar
      Paychex Response
      10y
      Thank you for providing a review. We're glad you our enjoying your job. Keep up the good work!
      4.0
      Sep 16, 2015

      Has the potential to be a five star company

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is very stable and financially strong. There are great career opportunities if you are in the right locations (Rochester, Phoenix, etc.) If you are not in a corporate location there are fewer opportunities. It is easy to advance if you are willing to put in the time and work. We have great benefits: insurance, tuition reimbursement, etc. Most of the people I work for/with have been great and very supportive. I have the flexibility I need to have great work-life balance.

      Cons

      My main issue with the company is pay. Entry level roles pay very low wages. Some of our front line employees like Payroll Specialists don't make enough money considering how much they are responsible for. I am not an entry level employee but I still struggle with pay. If you qualify for a yearly raise don't expect much. You'll be lucky if you get a 3% raise and I mean really lucky. The long term career stability is starting to lose out to my desire to be fairly compensated. It is difficult to attract and retain top talent when people can make more money doing way less work. There are too many overworked front line employees. Whether it's a Payroll Specialist handling too many client accounts or a call center working mandatory overtime for two weeks straight. There needs to be more resources given to these teams. Some of our departments consistently have high hold times in their call centers. This is not created an ideal environment for employees or clients.

      4.0
      Sep 13, 2015

      Great place to work, comfortable

      401k/s125
      Recommend
      CEO approval
      Business Outlook

      Pros

      Impressive benefits package, stable company, puts time and effort into valuing their employees and rewarding them, encourages employee growth and development

      Cons

      should pay higher, less than impressed with management, promotions are hard to obtain (lengthy process), can be highly political.

      avatar
      Paychex Response
      10y
      Thank you for providing a very thoughtful feedback. We appreciate your honesty. We are happy that you like working here but we definitely want to see what we can do to improve your experience with your supervisors/management. Have you took your concerns to your department manager? If you are uncomfortable doing so, we suggest reaching out to your HR partner to discuss this issue. HR is looking forward to learning more and resolving your concerns.
      Viewing 3307 - 3309 of 3,878 Reviews
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      Glassdoor has 6,170 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.