Paychex reviews

3.1

49% would recommend to a friend

(3,875 total reviews)
avatar

John Gibson

49% approve of CEO

47% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Feb 9, 2015
Recommend
CEO approval
Business Outlook

Pros

The benefits are good and the friendship among co-workers is good.

Cons

You will be treated like you are replaceable. Paychex loves to talk about how much they care about they care about you, but they will do little to actually show it. Workloads are constantly increased without the proper tools given to handle the workload. The payroll software is buggy and the intranet goes down way too often.

1.0
Feb 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Great local employees and peers, but management makes you a number. One day you are the hero because of your sales, and the next day you are in the dog house.

Cons

Lack of willingnes to invest money into their service, product, and sales rep support. They tell you to go sell what we have, enough though the competition runs circles around you.

2.0
Feb 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Competitive Pay Great Benefits Wonderful people working by your side Technology (recently getting better in this area)

Cons

- Poor management - not great at developing people - you'll have to learn on your own (this will vary from market to market). Strong classroom training program - but there is ZERO in-field training to apply knowledge learned in the classroom. Also don't expect feedback on how to improve if you're lucky enough to have a manager join you on a few sales calls. - Unrealistic quota increases year over year (30% increase this past fiscal year alone) - Quotas are so high that it leaves people screwing internal partners out of deals and being OVERLY pushy to prospects/clients. - Operations is completely understaffed - Causing sales people to extremely over promise, while operations under delivers.

Viewing 3436 - 3438 of 3,875 Reviews

Glassdoor has 6,167 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.