Pros
This review is specifically for the Dallas-Irving Branch. Let it be known: The 3 star rating on the compensation/benefits section is for the benefit package ONLY! Definitely not for the compensation.
This is honestly the worst company I have ever worked for for the following reasons. First off, they reel you in with high hopes and golden standards that they have a great training program. in all reality, what you learn on your all paid trip to Rochester NY is NOTHING and I mean NOTHING in comparison to what you will have to do when you return. There is no planned support structure for how to train its employees when you return from school. The expected way of learning is a "scavenger hunt" style of training. you have to find whoever is the least busy and willing to help you on, sometimes, very complex issues. from technical support to tax issues. Clients always have different representatives because the turnover runs rampant thru the center The client service reps have a "idc" mentality b/c you cant get fired and the pay is too low. The supervision is a complete joke. you have supervisors "leading" who have corporate complaints and no clue as how to lead a team. When I say everyone is miserable...I mean everyone. I honestly would recommend this job to anyone, not even my worst enemy. the only way I would recommend this job is if someone was absolutely desperate for work or if someone needed some decent benefits. Management seems to blame the turnover on "b/c the job is difficult to learn". uhm, no that is not it. it is the lack of support, horrible attitudes from superiors/co workers, and getting the load of work you are supposed to do, and realizing that you are truly not being compensated fairly to teach others how to use a system and they are making three times a much as what we make. Until there are some radical changes made in pay and leadership, the diseased turnover will continue to run rampant.
Cons
everything is negative about working here
