Paychex reviews

3.1

49% would recommend to a friend

(3,858 total reviews)
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John Gibson

49% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,858 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Feb 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Friendships Built on Shared Suffering – You won’t just gain coworkers—you’ll gain fellow survivors, trauma-bonded by the sheer absurdity of this place. A Crash Course in Spotting Toxic Leadership – After working here, you’ll recognize red flags from a mile away and appreciate any job that isn’t actively trying to destroy you. Great for Character Building (Through Corporate Abuse) – If you’ve ever wanted to test your patience, endurance, and ability to function in complete chaos, this is the perfect training ground. A Live Exhibit of Narcissism in the Workplace – If you’re intrigued by psychology, crime documentaries, or the way unchecked power transforms mediocre individuals into full-blown tyrants, this company offers an exclusive, all-access pass to corporate dysfunction at its finest

Cons

If you’re looking for an unforgettable crash course in corporate dysfunction, congratulations—you’ve found it! This place doesn’t just lack ethics; it actively destroys any remaining faith you have in corporate morality. The only guarantee? You’ll leave with anxiety, burnout, and a paycheck so low you’ll wonder if you accidentally signed up for an unpaid internship. Florida Channel Sales Dept: Where Ethics and Sanity Go to Die The FL region, in particular, is a masterclass in toxic leadership. Management operates like a cult of power-hungry con artists, where fraud, deception, and blatant favoritism dictate who succeeds. If you’ve ever wanted to witness a group of middle-aged narcissists role-playing as mob bosses, this is your chance! Policies? Ethics? Those are just words thrown around in corporate emails. And let’s not forget their “cutting-edge” sales tactics—ripped straight from a sleazy 1985 used car lot playbook. Outdated, shady, and borderline scammy, these tactics reek of desperation and incompetence. You’d think senior leadership would step in out of sheer embarrassment for the brand’s reputation. If you’re here for a paycheck, prepare for disappointment. Quotas? So absurdly inflated they defy basic math—hitting them would require either a miracle or outright fraud. Pay structures? As reliable as a rigged slot machine, ensuring no one actually makes a livable income. And the best part? Lead distribution is run like a middle school lunchroom by egotistical, power-tripping clowns. —if you're one of their sheep, you eat. If they don’t, good luck paying your bills. Enjoy cold-calling dead leads from a database so outdated it might as well have been carved into a stone tablet. At this point, you’d be better off panhandling on a freeway exit—at least that has higher earning potential. HR? More Like Corporate Witness Protection they exist—but think of them as glorified note-takers rather than problem solvers. If you report an issue, congratulations—you’ve just been added to management’s “People We Plan to Destroy” list. The only thing HR excels at is watching from the sidelines while the most unethical behavior imaginable runs rampant. They Treat Customers as Badly as They Treat Employees The dysfunction isn’t just internal—customers get the same nightmare experience. Expect to spend your days dodging complaints, apologizing for things completely outside your control, and pretending the company has a soul. It’s an emotionally exhausting cycle that leads to the rare but special moment when you and a customer silently acknowledge the absurdity of it all. At that point, all that’s left to do is cry together and laugh through the pain. Final Verdict? If you thrive on chaos, enjoy being micromanaged by emotionally unstable people, and love making less money than a teenager with a lemonade stand, this is the dream job. Otherwise? Run like your life depends on it—because your sanity does.

1.0
Oct 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO, dedicated employees, pay is decent

Cons

Since Marty left, it’s gone downhill. Seemed ok till Liz Roaldsen came in with no sole, and started leading by firing squad. John Gibson chuckled when talking about recent layoffs, he cares nothing about employees, and only getting rid of enough us employees to ramp up payroll operations in India and the Philippines.

1.0
Aug 7, 2024
Recommend
CEO approval
Business Outlook

Pros

The people you work with are always helpful, even within other departments, there are many resources and knowledge related links and articles. They also have groups and teams that you can join to find other who are interested in the same things.

Cons

Overworked, under paid and treated poorly. They expect you to be able to handle the work of 10 without extra incentives. They dont give raises solely based on merit, across the board the maximum raise you can get is 3%. So if you went above and beyond the previous year you will only get a maximum of 3% raise, which could be the same as someone who did the bare minimum. And they string you up with the promise of a bonus, if the fiscal year went well and you did well you will get a bonus after your annual review. And the way they make it seem like its going to be the cherry on top, but it is not even close. They have you set goals to try to move up the corporate ladder but between the work load, it is almost unattainable. You have to be a robot to make achieve them.

Viewing 34 - 36 of 3,858 Reviews

Glassdoor has 6,144 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.