Paychex reviews

3.1

49% would recommend to a friend

(3,859 total reviews)
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John Gibson

49% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,859 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Jun 3, 2024
Recommend
CEO approval
Business Outlook

Pros

If you're a shareholder, you'll benefit from being the reason decisions are made. Many of the people there are still wonderful, hardworking, and collaborative.

Cons

I spent a decade at Paychex and bled more blue than anyone. At the time, saying that I was #PaychexProud wasn't just a tagline - I truly was. I was close to a lot of the inner workings of what happened during Covid and was unfortunately able to see firsthand how the company prioritized things -- shareholders first, clients second, and employees a distant third. Without any logical explanation or business case, I watched as efforts to influence executive leadership to open their minds to flexible ways of working were snuffed out in lieu of old school ways of working in a cubicle farm so ineffective managers could watch their employees work... I slowly felt my love for the company fade out - and ultimately chose to move on from my role myself a couple of years ago. I honestly thought I would retire from the company - but it all shifted so quickly and so drastically. Culture at Paychex was always a calling card. And in the last two years since I left, I have watched the culture at Paychex circle the drain. I speak with friends who are still there (though that number has drastically decreased as many others have left themselves before this layoff). John's leadership is abysmal and completely out of touch. The warmth that Marty exuded is now gone from the executive team. Even if I didn't always agree with Marty's old school approach to things, and his conservative nature around DEI and taking a stand on societal issues, he was always kind and was open to hearing out different opinions - you felt like your voice mattered and he was willing to compromise. John is all about the numbers, not the people, and it doesn't matter how long you've been with the company, how loyal you've been or how much you've sacrificed. You're on board with his direction or you're out. Full stop. Hundreds of good people were terminated last week. The news reports are so alarmingly skewed... 3-4% of the entire organization was jettisoned. But hey, whatever makes the shareholders a few extra bucks... Wall Street loves a layoff... Investors want increased margins, regardless of how many billions Paychex has in the bank.

1.0
Jan 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Hard to think of one positive about this place besides they help with the bills.

Cons

Oh where to begin... I'd first like to start by saying I wish someone warned me or I read into the reviews about this company because my experience here has been nothing but horrible. I was very excited to start because my soon to be manager kept selling me on how great of a job this would be, only to find out that that was far from the case. You train for two months but while you train, you're expected to be closing deals and be outside in the field while also attending training seminars that make up for most of your day. Management is terrible. You are nothing but just another number to them. As soon as your numbers are low, you’re treated in a way that is worthy of going to HR about. Teams and managers are very cliquey; I felt my manager was always talking behind my back (because he badmouthed about others to me). Their Salesforce is extremely out-of-date and they won't hire someone to come in and clean it up (which would make our job a lot easier). Although I was hired on for the Payroll team, I was expected to sell their other services such as 401k and HR. They say it’s unlimited PTO, but that is a scam at this company because you take one day off and your manager shames you for it and is reluctant to approve. I now understand why the turnover rate is so high here. It's a terrible company to work for with terrible people managing it. I would advise anyone to stay far away from this company. I would never recommend Paychex to anyone no matter how in need of a job they are.

2.0
Oct 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO, just remember to use it. Decent starting salary.

Cons

My first job as a software engineer, and it was a miserable one. I was a coding bootcamp graduate, so set up well with the foundations but wildly inexperienced. I guess they thought I was a bargain hire, not knowing bootcamp coders are longer-term investment projects. In short, I was set up to fail. -I was thrown in the deep end and only given token efforts at support. -No mentoring of any kind, or even a codified onboarding process beyond the most basic of steps -Complete garbage Confluence wiki that’s next to useless -Was told I needed to speak up and ask more questions, then reprimanded for asking too many questions. -Complete misuse of Agile practices, which had minimal effect on the experienced coders, but for me only served to beat me down further and reinforce a characterization of incompetence. -So many requests for help went unanswered that ChatGPT actually became my best coding resource -My work was routinely condemned for being slow and error prone—which it was, as I had 32 weeks of programming experience before starting—but was never given any kind of actionable feedback to improve or quantifiable metrics to reach -Company is east coast, I’m west coast; I was promised that eventually morning meetings would be moved later to accommodate this difference which exacerbated mental health issues; I had to actually file formal ADA requests to get anything done, and even then attempts were made to push things back. And this is what I can pull off the top of my head without consulting notes I took during my time there.

Viewing 37 - 39 of 3,859 Reviews

Glassdoor has 6,145 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.