Paychex reviews

3.1

49% would recommend to a friend

(3,874 total reviews)
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John Gibson

49% approve of CEO

47% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Apr 1, 2024
Recommend
CEO approval
Business Outlook

Pros

good flexibility - especially if you are hitting quota

Cons

Experience is strongly dependent on your manager and what division you are selling. Very high turnover. Poor commission structure. Poor service leads to clients hating the product and experience; and onboarding the product 10x harder. Too many other competitors in the market now.

1.0
Mar 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Some good people who are great to work with.

Cons

They refuse to give current employees raises. You have to quite for 6 months then come back to qualify for a raise. This causes high turnover and bad customer service.

1.0
Mar 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Clients are interesting and easy to work with

Cons

Lack of training No care for customers No interconnectivity between company service teams Constant micro-management Outdated software Lots of corporate jargon thrown around with zero substance

Viewing 367 - 369 of 3,874 Reviews

Glassdoor has 6,167 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.