Paychex reviews

3.1

49% would recommend to a friend

(3,874 total reviews)
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John Gibson

49% approve of CEO

47% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Jan 13, 2024
Recommend
CEO approval
Business Outlook

Pros

💯 remote position and you determine the work you put in.

Cons

No work/life balance. You have to work a lot to get the sales and there’s not a real celebration when you do. It’s always “onto the next.” Lots to learn but you are talking to customers immediately and could potentially screw up their payroll/ 401k if you don’t get all of their information correct when filling out the paperwork. Training on filling paperwork is rushed. Main focus is getting the sale, what happens with the customer afterwards doesn’t seem to matter.

4.0
Dec 1, 2023
Recommend
CEO approval
Business Outlook

Pros

$82,000 total base: $75,000 + $7,000ish stipend for car and phone. (Exact amount depends on where you live). The people you will work with are great. Zone leadership is great, sincerely terrific. Great document library for info. Marketing team is terrific, great content. Team atmosphere, supportive, pleasant, understanding. Unlimited PTO Flexible schedule (as long as you do you job and attend meetings) Serious commission (if you can hit your quota) best in industry by far. Benefits are good, not great

Cons

Your career at paychex can be made or broke because of your direct leadership. Great reps have left because they’re treated like nobodies on certain teams. Turnover is high because of this Very competitive industry Grind it out mentality (causes burnout) Training is just bad, at least for me. Even management tells me to just get through it and make calls… Total phone sales role, not treated like a sales professional. This is a big reason why, in certain markets we’re not competitive. Nobody to help you in certain ways. Direct management kind of sucks. This is depending on your team, but from what I’ve heard most are pretty bad. BUT that’s because the good ones get promoted quickly. My team is overly micromanaged. Not cool. Each territory is different, so if you get a manager that’s not familiar with the temperament of your territories target audience it can be pretty bad. For example: Leaders from CA, NY, TX should not be leaders for MI/WI, Midwest teams. Cannot stress the above enough. Dial dial dial… at the Enterprise Level this might work in major US cities with fast paced economies… but it does NOT work in more conservative territories. Need to be face to face and prove you’re trustworthy. Also, dialing never equals big time sales. Close $200k+ accounts takes relationship building and if you don’t have patience for that you will never penetrate a market and topple a territory from top down. Close some major players and all the smaller companies will follow… much easier on everyone that way. Takes strategy, strategic positioning and alignment, understanding competitors and building strategic relationships, understanding your audience and thought process and you can’t do that if you’re being forced to dial for quick hits all day long.

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Glassdoor has 6,167 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.