Paychex reviews

The client support at Paychex leaves a lot to be desired. As a sales rep I got to the point where I couldn't in good conscience sell certain systems or services because I knew they wouldn't work and the client would call me to complain. I was tired of fielding customer complaints. I felt bad for them and it was really hard to get back end support to resolve issues. The other major problem I has was the paperwork. It was not only hours of work for the rep once a deal was signed, but they make it very hard for the customer to get through the set-up process and go live. I had a number of new clients sign the contract but never go live on the service because the process was too laborious.

Development leads were at best junior developers themselves. A quick peek at LinkedIn will prove that most decision makers at Paychex, lack the necessary experience to be in leadership positions. Poor consultants who were supposed to help kick start or move projects along become more of a hindrance as they too were allowed to learn on the job as opposed to being experienced professionals and when really experienced consultants were brought in, they were tasked with work that was not associated with what they were supposed to be consulting us on. We were forced to use a couple development frameworks that was like having two angry kittens eating your hands while writing the most basic code. Since Tom Golisano referred to the internet as a fad, Paychex development has had to play catch up for a decade, and they chose the wrong people to lead that charge, in ten years when the people who want to do it themselves take over the customer market share, Paychex will not be capable of supporting them, and the client base will dwindle.