Paychex reviews

Poor communication between departments Lack of technical support for online clients- new client specialists/payroll specialists have a ton to do, and now we're technical support on top of it. I don't mind showing clients the basics, but I'm not trained to do tech support. If I was trained for tech support, I'd be somewhere else, probably earning more money. Corporate support doesn't really know how our payroll system works/isn't familiar with the interface, so it's difficult to communicate problems to them and for them to correct system issues. The pay is not so great- Annual raises only, based on whatever category you fit into, and the employees who screw up don't get much less of a raise than those who don't. They hold on to employees who aren't living up to the standards set by other employees/Paychex. Keep better control of the sales department- bad initial information leads to bad first payroll experiences and that leads to unhappy clients.

Small sall territories, "what have you dont for me this month?" attitude with no respect to past accomplishments. Senior Management is absent. Corporate rolls out new pricing, plans, direction too often :throw it against the wall and see what sticks"