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      Paychex

      Engaged Employer

      Paychex reviews

      3.1

      49% would recommend to a friend

      (3,874 total reviews)
      avatar

      John Gibson

      49% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      Paychex has an employee rating of 3.1 out of 5 stars, based on 3,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      4K reviews
      3.0
      Jul 8, 2021

      Overworked and underpaid!

      Senior payroll specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paychex does have great benefits including all the basics, like 401(k), tuition reimbursement, good medical/dental/vision, stock option, paid vacation, etc. There's also a lot of opportunity for growth and developmental resources.

      Cons

      The work load for PEO is excessive! Its almost inhumane how they expect payroll specialists to manage a full client load (minimum of 160), meet department goals and stats, and complete required level training each quarter. The internal partners treat payroll specialists like scum! The merit increases and bonuses are all based on the entire department, so if a majority don't meet the goals, we all suffer. A lot of the treatment is borderline unfair labor practice in my opinion.

      1.0
      Apr 26, 2021

      Dont work unless its your only option

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      good people to work with, the solution has value but not the way they sell it

      Cons

      everything about the company. Micro management from top to bottom.

      avatar
      Paychex Response
      5y
      Thank you for sharing your feedback with us.
      2.0
      Apr 9, 2021

      Not worth it

      Client service supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Growth, great benefits, Mon through Fri, culture is welcoming

      Cons

      Over worked Under staffed Upper management does not realize the stress they have set on their front line, the expectations are unrealistic at times Training has become terrible, putting them in the phones with NO knowledge, awful for the client experience!. More and more tasks thrown at front line leadership, expectations WAY out of reach. They tall a good game on SMART goals yet set the expectations so high on DAILY tasks it is impossible to reach. Upper management just passes the buck to the level below them, and then when it hits front line leadership it is expected to stop there and be handled, and if not completed better have a good reason why SOMETHING fell through your fingertips

      avatar
      Paychex Response
      5y
      Thank you for taking the time to share your feedback and frustrations with us. Your experience is important to us and we're disappointed to hear that you're unhappy. Your feedback will be shared internally for visibility and we are also available to chat if you'd like to do so - glassdoor@paychex.com.
      Viewing 409 - 411 of 3,874 Reviews
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      ReviewsPaychex reviews

      Glassdoor has 6,167 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.