Is Paychex a good company to work for?

Paychex has an overall rating of 3.1 out of 5, based on over 6,167 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 49% of employees would recommend working at Paychex to a friend and 47% have a positive outlook for the business. The best reviews about Paychex have been left by employees working as Talent Acquisition , Recruiter and Client Services Supervisor .

Does Paychex pay their employees well?

According to anonymously submitted Glassdoor reviews, Paychex employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Paychex. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Paychex?

49% of Paychex employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Paychex 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Paychex?

Sales Representative (430) , Payroll Specialist (251) , Sales Consultant (197) , Sales (139) , Senior Payroll Specialist (118) , District Sales Manager (90) , Account Executive (84) , Sales Associate (68) , Account Manager (67) , Outside Sales Representative (61) , Supervisor (57) , Software Engineer (55) , HCM Consultant (52) , Core Sales Representative (51) , Manager (47)

What are the pros of working at Paychex according to real employee reviews?

"The starting pay is okay and benefits are great." ((in 669 reviews)); "Training is great and constant better than other places." ((in 396 reviews)); "culture is great and consistent" ((in 324 reviews)); "Great people to work with; lots of folks willing to help you be successfull in your career." ((in 266 reviews)); "flexible schedule, work from home" ((in 126 reviews))

What are the cons of working at Paychex according to real employee reviews?

"Low pay and most of the time there was nothing to do but sit around and wait" ((in 359 reviews)); "The management was poor and not skilled in personal management." ((in 242 reviews)); "New managers have come in and taken away many of the privileges that were enjoyed by employees." ((in 146 reviews)); "Low salary and most of the time you are just sitting around" ((in 127 reviews)); "Bad upper management and no one with any background or training in UX" ((in 88 reviews))

What are employees saying about Paychex layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Paychex layoffs and their outlook for job security at Paychex in 2026.

What are the top reviewed Paychex locations?

Rochester , Phoenix , New York , Los Angeles , Denver , Saint Petersburg , Allentown , Tampa , Chicago , Boston , Atlanta , Houston , San Diego , Dallas , Webster , Nashville , Indianapolis , Henrietta , San Francisco , Portland , Albuquerque , Philadelphia , Baton Rouge , Piscataway , Washington , Charlotte , Pittsburgh , Miami , Tempe , Costa Mesa

Paychex reviews

3.1

49% would recommend to a friend

(3,874 total reviews)

John Gibson

49% approve of CEO

47% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

2.8

Senior management

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Mar 23, 2021

Was a great place to work, but not anymore!

Manager

Recommend

CEO approval

Business Outlook

Pros

For managers and up they give bonuses, stock, and unlimited PTO

Cons

The divisions are becoming "centralized"; which means leadership oversees areas they know little to nothing about. Make changes to better the company, without regard to payroll/ tax/benefit regulations. When an EE brings issues to managers they don't want to hear, the EE is labeled a problem and transferred/termed so manager can sweep issue under rug or play blame-game. Managers use WFH as a way to make employees work all the time 24/7. I was actually told I was wasn't going to meet expectations if I didn't respond within a couple hrs to emails (sent after 5 &/or on weekends!!) During COVID they did "force reduction" to get rid of people, then strategically replaced them. Terrible company!!

1.0

Mar 2, 2021

Cheap Employer

Payroll specialist

Recommend

CEO approval

Business Outlook

Pros

I cannot think of one pro.

Cons

Cheap and does not care about their employees.

Paychex Response

5y

We're sorry to hear this feedback and invite you to contact us at glassdoor@paychex.com if you'd like to discuss your experience further.

2.0

Feb 9, 2021

Don't Recommend

Retirement specialist (customer service)

Recommend

CEO approval

Business Outlook

Pros

Good First Entry-Level Job for Young People

Cons

What was discussed in interview didn't match with actual job. The interviewers made it sound like we would have robust and meaningful discussions with participants on saving for retirement, actual role turns out to be more data-entry related and generally aren't allowed to discuss much of anything with participants. Company culture also felt misleading during the interview process. The managers are very well dressed, professional, and polished; giving the impression that the team would also be this way. Well, upon being hired and seeing the team I'd be working with, the co-workers are too casual, no real dress code, felt really unprofessional at times. Wish I was given a tour of the department I'd be working in during my interview, if so, I never would have taken the job! This role is good for someone young, who's just starting out, but if you have experience working at big financial firms in conservative professional environments, you'll feel mismatched at Paychex. Its like going from a 5-Star Restaurant to a Diner.

Paychex Response

5y

Most of our offices are home to different teams - some client facing, and some not - that have differences in dress code. When it is safe to do so, we welcome all candidates to take a tour of our offices as part of their interview process or check out our company profile at payx.me/themuse to get a glimpse inside some of our offices (including Phoenix). Thank you for taking the time to share your feedback.

Viewing 412 - 414 of 3,874 Reviews

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Was a great place to work, but not anymore!

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