Is Paychex a good company to work for?

Paychex has an overall rating of 3.1 out of 5, based on over 6,167 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 49% of employees would recommend working at Paychex to a friend and 47% have a positive outlook for the business. The best reviews about Paychex have been left by employees working as Talent Acquisition , Recruiter and Client Services Supervisor .

Does Paychex pay their employees well?

According to anonymously submitted Glassdoor reviews, Paychex employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Paychex. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Paychex?

49% of Paychex employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Paychex 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Paychex?

Sales Representative (430) , Payroll Specialist (251) , Sales Consultant (197) , Sales (138) , Senior Payroll Specialist (118) , District Sales Manager (90) , Account Executive (84) , Sales Associate (68) , Account Manager (67) , Outside Sales Representative (61) , Supervisor (57) , Software Engineer (55) , HCM Consultant (52) , Core Sales Representative (51) , Manager (47)

What are the pros of working at Paychex according to real employee reviews?

"The starting pay is okay and benefits are great." ((in 676 reviews)); "The training at Paychex is great for people just learning how to sell in a B2B world." ((in 395 reviews)); "culture is great and consistent" ((in 345 reviews)); "Great people to work with; lots of folks willing to help you be successfull in your career." ((in 265 reviews)); "great place to work before covid can work from home" ((in 131 reviews))

What are the cons of working at Paychex according to real employee reviews?

"Low pay and most of the time there was nothing to do but sit around and wait" ((in 367 reviews)); "poor management and clique type teams" ((in 248 reviews)); "New managers have come in and taken away many of the privileges that were enjoyed by employees." ((in 153 reviews)); "Low salary and most of the time you are just sitting around" ((in 120 reviews)); "Upper management is out of touch and there is little to no in person support, but mandatory 5 days in office." ((in 86 reviews))

What are employees saying about Paychex layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Paychex layoffs and their outlook for job security at Paychex in 2026.

What are the top reviewed Paychex locations?

Rochester , Phoenix , New York , Los Angeles , Denver , Saint Petersburg , Allentown , Tampa , Chicago , Boston , Atlanta , Houston , San Diego , Dallas , Webster , Nashville , Indianapolis , Henrietta , San Francisco , Portland , Albuquerque , Philadelphia , Baton Rouge , Piscataway , Washington , Charlotte , Pittsburgh , Miami , Tempe , Costa Mesa

Paychex reviews

3.1

49% would recommend to a friend

(3,875 total reviews)

John Gibson

49% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,875 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews

1.0

Oct 15, 2015

Awful

Tier iii payroll specialist

Recommend

CEO approval

Business Outlook

Pros

Training is the best in the industry when you have time to train!

Cons

They don't care about the employees only the shareholders. As a Tier 3 specialist I handle way more clients then promise. The turnover is ridiculous. When interviewing at other companies they think I am joking when I say I handle around 260 clients!!!!

3.0

Sep 9, 2015

Technical Support Specialist

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good benefits, employees tend to bond, makes for a decent working environment when dealing with coworkers. Great place to work if you're in sales. Operations is just a beating.

Cons

Poor management, pay is not competitive, raises do not typically cover cost of living increases

4.0

Aug 25, 2015

Quality People = Quality Product - Do they still have it?

New loads specialist

Recommend

CEO approval

Business Outlook

Pros

Quality People = Quality Product - Do they still have it? You can begin working for Paychex and have no knowledge about payroll, and you will be trained with payroll knowledge that you'll be able to use for the rest of your life. I haven't worked for them for 3 1/2 years but when I was there they had a branch (South Jersey) that was stacked with quality people from the Admin, Operations, Management and Sales teams. The employees genuinely cared for each other -- always looking out for each other. Plenty of time off - very important for that type of industry.

Cons

Incredibly stressful - that stress lead to my unfortunate demise with the company. I don't necessarily believe that the company cares about their employees the way they might lead one to believe - I do believe that there are different standards for the Sales Team and Operations. Whomever is ready this and works for Paychex knows exactly what I am talking about.....be honest.

Viewing 457 - 459 of 3,875 Reviews

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Awful

Technical Support Specialist

Quality People = Quality Product - Do they still have it?

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