Paychex reviews

3.1

49% would recommend to a friend

(3,859 total reviews)
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John Gibson

49% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,859 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Apr 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Health benefits and an on-site cafeteria.

Cons

They force you to ask for permission to use the bathroom in a group chat for everyone to see. No time granted for any personal or professional development. Supervisors will message you after 30 seconds of not being Available on the phones and ask you why you’re unavailable. Then those same supervisors leave early 3 out of 5 days a week.

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Paychex Response
7y
Thank you for leaving this review. We apologize that your experience with Paychex has been negative. Based on your feedback we can see there is room for improvement. If you would like a further discussion regarding your feedback, please contact employee_relations@paychex.com. We will be following up on these concerns and would like to thank you for sharing your experience.
4.0
Sep 29, 2017
Recommend
CEO approval
Business Outlook

Pros

Job security. As long as your job performance is at least satisfactory, you will be a Paychex employee for a long time. Medical Benefits Good, Vision and Dental are average. 401(K) Match (if you contribute 8% they will match you 4%). You are the driver of your own growth, your supervisor will provide you with the tools and help guide you in the right direction. From a shareholder perspective, PAYX currently holds zero debt. (See job security above).

Cons

Lower than Market Value pay- Expect to get 15-25% less than your glass door “market worth.” This is why they have no debt as a company. TIP- Don’t be afraid to negotiate your pay; especially if you have experience in the area you are applying for. If they offer you blank, say thank you and dive right back into your achievements and prior experience. Sell yourself. Paychex just moved from an Annual Review process to a quarterly review process or a “4x4” for its employees. Having experienced this new review process it seems excessive and puts unnecessary stress on employees, supervisors, and management when the time could best be utilized on job tasks. Instead of once a year in early August, you have to write about why you’re a good employee 3 more times a year and then your supervisor has to review it and meet with you. Oh and the managers have to review your supervisor three more times a year too and so on and so forth. Groupthink- More so in recent years, friends that get promoted then promote their friends regardless if you are more qualified. This applies for males and females. In the end, you have a team where the supervisors and management are close outside of work and the actual team can feel isolated or become paranoid that if one person in the management clique of 5 doesn’t think you’re worth your pay then it’s all over. With this company, just like many others, perception is everything. Your internal perception is the unsaid 7th value of Paychex. If your good at Survivor (yes the TV show) you will be just fine.

1.0
Jun 13, 2016
Recommend
CEO approval
Business Outlook

Pros

There is no reason on Earth that you should ever want to work for this awful company....

Cons

Terrible products Terrible service Terrible management There is nothing worthwhile or redeeming about this company. I went through 4 managers in 3 years. I was not the #1 sales rep in the country, but I was always a top performer in my district however, the face that the #1 sales rep in the country, who was in a nearby office left the company, followed by and several other top performing sales reps, followed by several top performing sales managers says something in my book. If you are offered an interview, decline! If you work there, leave! You can go anywhere and find any company that is better than Paychex.

Viewing 46 - 48 of 3,859 Reviews

Glassdoor has 6,145 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.