Paychex reviews

3.1

49% would recommend to a friend

(3,878 total reviews)
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John Gibson

48% approve of CEO

47% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
4.0
Nov 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Management & Culture - Direct managers are hands on, a little heavy on metrics but if you produce, the micromanagement isn't bad. It's a corporation, so the typical pitfalls exist with disconnect and upper management, but direct leaders will fight for you, encourage, and give you "tough love" when necessary. Lots of internal competitions and additional routes to make money. Focus on uplifting environment. Pay - On the whole, if you're producing there's a great opportunity to make good money. Benefits - full scope of benefits that you'd expect from a large corporation: health, dental, 401k, fsa, dependent fsa, hsa, life insurance, etc... for good pricing. Employee Assistance Program is included as well which is great. Work/Life Balance - work from home/remote work with no return to office movement on the horizon. again, if you're doing your numbers, you can essentially make your own hours Overall, it's hard work like anything else that pays well, but can be a bit of a grind. there's some shifting that'll happen over the next year that may see a lot of folks flame out, but ultimately, you can make a lot of money from the comfort of home.

Cons

Corporate - if you don't like corporate settings and everything that comes with it, you won't like this job. Upper Management/Product fit - there's a disconnect from what upper management messaging looks like vs. what's actually selling. weekly/monthly/quarterly goals reflect a more transactional sale process vs. solution based process which entails a longer sales process. Turnover - payroll reps turnover regularly, and as that's the core product it can leave a poor taste in clients mouths when trying to upsell. also what upper management thinks is selling isn't. it doesn't fit the typical client size Metric based - there's a lot of work involved. mantra is "see 3 set 3" so your day is heavy prospecting and running 3 one hour meetings. the first few months are a slog, learning curve can be steep, a lot of information to take in, and a lot of folks don't make it past the 6 month mark. Quotas - current quotas reflect a temporary product line that's particularly advantageous for clients. when this goes, the quotas will be close to insurmountable. those operating below quota will feel it in their wallets Upward Trajectory - despite being a top producer and mentioning management goals, there hasn't been a lot to facilitate a pathway.

4.0
Oct 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Great pay structure, excellent benefits

Cons

This is not an 8 hrs day job. To be success, you must be will to cold- call relentlessly.

Viewing 559 - 561 of 3,878 Reviews

Glassdoor has 6,170 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.