Is Paychex a good company to work for?

Paychex has an overall rating of 3.1 out of 5, based on over 6,146 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 49% of employees would recommend working at Paychex to a friend and 46% have a positive outlook for the business. The best reviews about Paychex have been left by employees working as Talent Acquisition , Recruiter and Client Services Supervisor .

Does Paychex pay their employees well?

According to anonymously submitted Glassdoor reviews, Paychex employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Paychex. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Paychex?

49% of Paychex employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Paychex 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Paychex?

Sales Representative (430) , Payroll Specialist (250) , Sales Consultant (196) , Sales (138) , Senior Payroll Specialist (118) , District Sales Manager (90) , Account Executive (83) , Sales Associate (68) , Account Manager (66) , Outside Sales Representative (61) , Supervisor (57) , Software Engineer (55) , Core Sales Representative (51) , HCM Consultant (51) , Manager (47)

What are the pros of working at Paychex according to real employee reviews?

"The starting pay is okay and benefits are great." ((in 651 reviews)); "Had great training back in the day and will help you get in the door with sales" ((in 387 reviews)); "culture is great and consistent" ((in 337 reviews)); "Great people to work with; lots of folks willing to help you be successfull in your career." ((in 268 reviews)); "Remote working was nice and provided good work/life balance." ((in 266 reviews))

What are the cons of working at Paychex according to real employee reviews?

"Low pay and most of the time there was nothing to do but sit around and wait" ((in 351 reviews)); "Poor Management and pay for what you do" ((in 243 reviews)); "New managers have come in and taken away many of the privileges that were enjoyed by employees." ((in 149 reviews)); "Low salary and most of the time you are just sitting around" ((in 121 reviews)); "Bad upper management and no one with any background or training in UX" ((in 87 reviews))

What are employees saying about Paychex layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Paychex layoffs and their outlook for job security at Paychex in 2026.

What Paychex locations have received the highest employee ratings?

Manchester , Tucson , Saint Pete , Greensboro , Albuquerque , Hartford , Lehigh Valley , Baton Rouge , West Palm Beach , Salt Lake City

Paychex reviews

3.1

49% would recommend to a friend

(3,860 total reviews)

John Gibson

48% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

2.8

Senior management

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,860 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Jan 3, 2019

Not an employer that is worth your time.

Payroll specialist

Recommend

CEO approval

Business Outlook

Pros

The starting pay is okay and benefits are great. The schedule is nice and consistent which helps with planning events.

Cons

The work load for a payroll specialist is overwhelming and hard to do. Once you have a full set of clients you will have over 400 to handle. If you have what is called a "semi-day" you will have over 100 calls/emails to make and that many payrolls to run. That means you are glued to your desk for 8 hours and if you are lucky you will take a lunch but it won't be for the hour you are given. It will be for only 30 minutes as they tell you can't have the full hour but they will buy food for you so you can continue to work while eating. They preach their culture, but they don't listen to you when you come to them with ideas and solutions. The management team does not care about your work load, or what is going on with you as long as your clients are taking care of. Workload is just insane and will not get any easier.

Paychex Response

7y

Thank you for your review and for your time spent at Paychex. Your feedback is valued and will be shared internally.

1.0

Apr 13, 2018

Do NOT interview with Paychex!

District sales manager

Recommend

CEO approval

Business Outlook

Pros

Only if you’re trying to get into sales and are desperate. I’m only still typing because glass door states I need 20 word minimum. Ask a current employee to look in the eyes and be honest if you shout work at Paychex. If you potential client cancel any further appointments with your the rep.

Cons

The executive leadership is so bad and ignorant. If you work here you will ask yourself how in the world is the person in a leadership role let alone being in charge of other leaders.

2.0

Dec 15, 2017

Retired employee

Senior payroll specialist

Recommend

CEO approval

Business Outlook

Pros

After 15+ years, pay was good, benefits good

Cons

No one really left at our branch, just 2 specialists left at office. Everyone else is mostly out of Rochester. Training is not what it used to be. Heard that because training was expensive and with high turnover the original training was ended. It is a rush in with minimal training and put on the phone. They know very little and make many mistakes. For those few of us left that had training, and are dedicated, you are not appreciated. There is so much work with not enough time I and others start working off the clock 1/2 early. God forbid you are not done by 5, all that overtime has to be used up adding to your lunch time. Really makes sense!!

Viewing 61 - 63 of 3,860 Reviews

Jobs at Paychex

Vice President of Ticketing

Facilities Maintenance Service Coordinator

Client Service Representative

Paychex

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Not an employer that is worth your time.

Do NOT interview with Paychex!

Retired employee

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