Has the potential to be a five star company
Pros
The company is very stable and financially strong. There are great career opportunities if you are in the right locations (Rochester, Phoenix, etc.) If you are not in a corporate location there are fewer opportunities. It is easy to advance if you are willing to put in the time and work. We have great benefits: insurance, tuition reimbursement, etc. Most of the people I work for/with have been great and very supportive. I have the flexibility I need to have great work-life balance.
Cons
My main issue with the company is pay. Entry level roles pay very low wages. Some of our front line employees like Payroll Specialists don't make enough money considering how much they are responsible for. I am not an entry level employee but I still struggle with pay. If you qualify for a yearly raise don't expect much. You'll be lucky if you get a 3% raise and I mean really lucky. The long term career stability is starting to lose out to my desire to be fairly compensated. It is difficult to attract and retain top talent when people can make more money doing way less work. There are too many overworked front line employees. Whether it's a Payroll Specialist handling too many client accounts or a call center working mandatory overtime for two weeks straight. There needs to be more resources given to these teams. Some of our departments consistently have high hold times in their call centers. This is not created an ideal environment for employees or clients.