Paychex reviews

3.1

49% would recommend to a friend

(3,865 total reviews)
avatar

John Gibson

48% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,865 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
3.0
Feb 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility in work schedule and the ability to have work/life balance.

Cons

Executive-level expectations of hrbp are unrealistic. It seems like a lot of admin duties are placed on the hrbp. Client retention is the hrbp's responsibility but the main issue for customers are other departments like payroll and 401k.

3.0
Feb 6, 2026

Paychex

Recommend
CEO approval
Business Outlook

Pros

You can make great money and build strong relationships/ book of business

Cons

Lack of support from leadership/management. High stress environment

4.0
Feb 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, hours, remote work, internal transfers, EAP

Cons

they have moved away from the feeling of "Paychex family" since the merger with Paycor. Many lay offs, typically retaining the least senior employees. Communication between teams/departments was tenuous but had been improving prior to 2024. Most Managers are good and willing to help/will have your back if needed. Excellent mentoring program, used to have great room for advancement but not sure that is still active with the current state and leadership. Removed DEI which was a blow to many employees.

Viewing 112 - 114 of 3,865 Reviews

Glassdoor has 6,154 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.