Paychex reviews

3.1

48% would recommend to a friend

(3,868 total reviews)
avatar

John Gibson

48% approve of CEO

47% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,868 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
3.0
Dec 26, 2025

Only lateral moves available

Recommend
CEO approval
Business Outlook

Pros

Standard benefits, remote friendly, good peers, stable

Cons

Growth is hard to find, higher KPI expectations each year but not a decent yearly raise.

3.0
Dec 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Direct leaders are great Benefits are ok

Cons

Company has gone downhill. Training for new reps is terrible and causes many service issues. Focus on AI and acquiring large revenue clients is taking away from the personal customer service element towards small businesses that was the foundation of the company. Employees feel disposable now.

Viewing 163 - 165 of 3,868 Reviews

Glassdoor has 6,161 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.