Paychex reviews

3.1

49% would recommend to a friend

(3,858 total reviews)
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John Gibson

49% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,858 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Jan 28, 2018
Recommend
CEO approval
Business Outlook

Pros

co workers, time off accrued

Cons

overworked and underpaid, blamed for errors due to too many clients given, management who does not care, culture where values are not practiced.

5.0
Mar 31, 2017
Recommend
CEO approval
Business Outlook

Pros

Great place to work, amazing culture, wonderful people! If you are looking to find a new career this is your place.

Cons

There are always going to be things that you don't particularly care for, But I must say the pros WAY out shine any cons.

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Paychex Response
9y
Thank you for taking the time to write this review. We agree that the people make Paychex a special place to work.
1.0
May 28, 2024
Recommend
CEO approval
Business Outlook

Pros

you move up fast if you're the type of person they're looking for...if you know what I mean...

Cons

they preach we are a "family" here but they aren't there when you need them Matrix, short-term/long-term, LOA, team they use is horrible and Paychex states they "advocate" for you but they do not got called the "C" word by a client because i had over 100 appointments one day and he kept getting my VM (i was on calls all day) when i finally called him back he cursed his head off, when i told management to take the call he also cussed them out, but upper management wanted to keep his business so they just transferred him to a different representative, a male, it made me feel like money was their main priority here and not how i as an employee was treated

Viewing 19 - 21 of 3,858 Reviews

Glassdoor has 6,144 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.