Is Paychex a good company to work for?

Paychex has an overall rating of 3.1 out of 5, based on over 6,165 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 48% of employees would recommend working at Paychex to a friend and 47% have a positive outlook for the business. The best reviews about Paychex have been left by employees working as Talent Acquisition , Recruiter and Client Services Supervisor .

Does Paychex pay their employees well?

According to anonymously submitted Glassdoor reviews, Paychex employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Paychex. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Paychex?

48% of Paychex employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Paychex 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Paychex?

Sales Representative (430) , Payroll Specialist (251) , Sales Consultant (197) , Sales (139) , Senior Payroll Specialist (118) , District Sales Manager (90) , Account Executive (83) , Sales Associate (68) , Account Manager (67) , Outside Sales Representative (61) , Supervisor (57) , Software Engineer (55) , HCM Consultant (52) , Core Sales Representative (51) , Manager (47)

What are the pros of working at Paychex according to real employee reviews?

"The starting pay is okay and benefits are great." ((in 662 reviews)); "The training at Paychex is great for people just learning how to sell in a B2B world." ((in 367 reviews)); "culture is great and consistent" ((in 346 reviews)); "Great people to work with; lots of folks willing to help you be successfull in your career." ((in 266 reviews)); "Remote working was nice and provided good work/life balance." ((in 265 reviews))

What are the cons of working at Paychex according to real employee reviews?

"Low pay and most of the time there was nothing to do but sit around and wait" ((in 373 reviews)); "Poor Management and pay for what you do" ((in 238 reviews)); "New managers have come in and taken away many of the privileges that were enjoyed by employees." ((in 151 reviews)); "Low salary and most of the time you are just sitting around" ((in 116 reviews)); "Bad upper management and no one with any background or training in UX" ((in 86 reviews))

What are employees saying about Paychex layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Paychex layoffs and their outlook for job security at Paychex in 2026.

What are the top reviewed Paychex locations?

Rochester , Phoenix , New York , Los Angeles , Denver , Saint Petersburg , Allentown , Tampa , Chicago , Boston , Atlanta , Houston , San Diego , Dallas , Webster , Nashville , Indianapolis , Henrietta , San Francisco , Portland , Albuquerque , Philadelphia , Baton Rouge , Piscataway , Washington , Charlotte , Pittsburgh , Miami , Tempe , Costa Mesa

Paychex reviews

3.1

48% would recommend to a friend

(3,873 total reviews)

John Gibson

49% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,873 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,873 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews

1.0

Jul 14, 2021

Employees are underpaid & overworked; Culture is old school and outdated

Human resources

Recommend

CEO approval

Business Outlook

Pros

Colleagues are kind and there is an atmosphere of teamwork

Cons

Employees are underpaid and overworked. Internal career advancement is difficult and promotions to the Director level and above tend to go to external employees vs. internal employees. Management does not encourage autonomy and there is a strong command and control culture from leadership.

1.0

Jun 3, 2021

Paychex has lost its way

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Some management is helpful, learn a lot of skills, great for resume building

Cons

Crumbling culture, overworked, grossly underpaid for the work we do, completely out of touch corporate management, direct supervisor does not listen to our advice and concerns. Told we might be getting rid of sick days because we work from home (imagine calling customer service and getting someone sick to try to help you). They only offer overtime around holidays so they don't have to pay time and a half.

1.0

Apr 12, 2021

Used to be a great company to work for

Risk management

Recommend

CEO approval

Business Outlook

Pros

The benefits are excellent here

Cons

Management is disconnected and the expectations were unrealistic. Stats did not align with actual work load and generic metrics. People that move up in the company based on who they know and not knowledge or experience. Managers don’t know the jobs they are managing and you either make them shine or you are out. We have to come up with new ideas to present or you are told you are not bringing anything to the table. Once you do, management takes 100% of the credit. Turn over is high here and leadership takes no accountability for it.

Paychex Response

5y

We're disappointed to hear that this was your experience and we'd welcome an opportunity to better understand your concerns. Please reach out to us at glassdoor@paychex.com.

Viewing 280 - 282 of 3,873 Reviews

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Paychex

Paychex reviews

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Reviews by job title

Employees are underpaid & overworked; Culture is old school and outdated

Paychex has lost its way

Used to be a great company to work for

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