Paychex reviews

3.1

48% would recommend to a friend

(3,874 total reviews)
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John Gibson

49% approve of CEO

47% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Jun 18, 2018

accountant

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great benefits awesome people and work flexibility

Cons

there is no structure. No process and procedure. High expectation with little data reference

1.0
Mar 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Very good training for payroll. Training for anything else is marginal at best.

Cons

Compensation is barely competitive. Expectations are ludicrous and consistently unattainable. Upper management consistently lie to those above and below them simply to make themselves look better. Any innovation done (one of their core values) is done simply for the sake of innovation, not to actually solve a problem or make it better. Entire company is heading towards remote teams, yet they consistently put leaders in place who cannot lead remotely.

4.0
Jul 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Paychex has a great position in the market with enough flexibility in our technology to have the upper hand in negotiations about 90 % of the time. Well rounded corporate training and ongoing training online. New products to sell and a constantly evolving platform in which upper management is not afraid of taking a risk on implementing. You have a lot of freedom to succeed and create new referral channels if you're committed and creative enough. Compensation definitely rewards those who can find a way to succeed highly. Circle achievement starts at about 120k a year which is very attainable. If you're disciplined, you can definitely manage a great work life balance.

Cons

Some recent bad hires recently in both management and sales staff. It's a sales organization and small business sales department has an inclination to hire new college grads that have very little experience in both sales and life. These are mostly the reps that will complain about everything and are first to blame others. The harsh reality is that if you're not succeeding here it hardly ever has to do with your "coworkers". I have seen many times more often then not that those employees kicking and screaming on the way out go on to have just as bad experience or another sub par performance at their next jobs. So I guess my main gripe would be the lack of quality hires recently. It's really easy getting trapped in negativity when a few reps are determined to justify their poor experiences by exaggerating their seemingly unfortunate circumstances.

Viewing 292 - 294 of 3,874 Reviews

Glassdoor has 6,166 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.