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      Paycom

      Engaged Employer

      Paycom Customer Service Representative/TSR reviews

      1.1

      0% would recommend to a friend

      (10 total reviews)
      avatar

      Chad Richison

      Not enough data to show CEO approval

      Ratings by category

      4.3

      Compensation and benefits

      2.4

      Diversity & inclusion

      2.3

      Career opportunities

      1.0

      Culture & values

      1.0

      Work/Life balance

      1.0

      Senior management

      Ratings by demographic groups

      Reviews by job title

      10 reviews
      1.0
      Jan 22, 2026

      Get ready to Burn Out

      Senior tsr
      Recommend
      CEO approval
      Business Outlook

      Pros

      High pay, good medical benefits

      Cons

      Workload is past everyone’s capacity to try to make every dollar matter and get the stock price up. All teams are stretched thin, but TSRs are asked to pick up the slack when other teams aren’t carrying their end of their bargain. When things fall, all the finger pointing goes to the TSR because they’re leading the implementation. Clients recognize how stretched thin everyone is.

      avatar
      Paycom Response
      5mo
      We set high expectations for performance and productivity, and we expect all of our team members to prioritize fostering a collaborative environment while also maintaining accountability. We also recognize that our high-performance culture can be challenging, and we strive to equip our team members with the tools, resources and support needed to manage their workload effectively and uphold our standard of excellence. If you’d like to further discuss your experience, please reach out to us through hrmgmt@paycomonline.com.
      1.0
      Jan 16, 2026

      Soul sucking

      Senior tsr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Make good money but at the cost of mental health

      Cons

      Chad (CEO) leads with fear and everyone is always on edge that they will loose their job. Worked there only 5 years and never once referred a friend or loved one cause it brings misery.

      avatar
      Paycom Response
      5mo
      Our leadership team takes great care in making decisions that align with our business goals and values, and this thoughtful approach has enabled us to build an innovative organization with strong success and a relentless drive for excellence. While we understand that our environment may not be the best fit for everyone, we're proud to foster a high-performance culture that delivers exceptional results. If you’d like to discuss your employee experience with our team, please reach out to hrmgmt@paycomonline.com.
      1.0
      May 16, 2024

      Don't Work Here

      Tsr/customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and even then, they have now changed their bonus structure so there was a pay cut and I foresee that continuing to happen at this sinking ship of a company Good PTO because you need it to survive here

      Cons

      Work life balance is terrible A bunch of people in management roles who have no right being managers No transparency in leadership which is lead more like a dictatorship Full in office time dressed like you are going on site to clients just to hold meetings by phone or zoom. No jeans.

      avatar
      Paycom Response
      2y
      It is disheartening to come across your review. At Paycom, we strive to create a supportive work culture centered around the health and success of our individual team members by encouraging them to take advantage of paid time off and access to our well-being advisers. In addition, our leadership team takes great care in making decisions, ensuring that they are in full alignment with our company policies, values, and overall goals. We hope you took the opportunity to share your concerns with your leadership before parting ways. If you have additional feedback, please share it with our team at hrmgmt@paycomonline.com.
      Viewing 1 - 3 of 10 Reviews
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