I worked for Paycom for just over two years, and I will start by saying that I did well at Paycom. I was bought in early to product, the culture, and the people and as such I sold a lot of business, became an Executive Rep in less than 1 year, and made President's Club in my first full year. I mention that so you understand that this review is not coming from someone who was unable to recognize success within the organization.
Work Environment - There is no such thing as work/life balance here. If you want to be successful you must forgo friends, family, vacation (5 days off per year), etc. If you care more about money than those things than this might actually be a positive for you, however, I prefer to use the money I have made to travel and create memories with friends and family. As a sales rep you not only find and sell business but are also required to set the system up for your clients. I can’t tell you the number of times I sat with and HR/Payroll team running their first payroll until the late evening hours. I have personally seen other reps out until 1 am or 2 am just to get the client to process only to return very early the next morning and correct mistakes. You will be told that you have a TSR (Transition Specialist) to help through the majority of the set-up/training, but that could not be more far from the truth. Yes, there are one or two TSR’s in your office, but it takes an act of God to get help from them (Not because the don’t want to help, but they are so overwhelmed with their work load). My office had 8 reps, and we were each required to sell two deals a month. That is 16 new clients per month spread across two people (TSR’s) in a transition that takes 2+ months. The reality is that you WILL be the person fully transitioning the majority of your clients while still having to maintain your sales and meeting quotas.
Culture – This is the most interesting thing to me. On the surface everyone is pro Paycom, and so happy to be there (at least when someone’s eyes are on them). They all put on a show about how great the company is and how they couldn’t imagine life without Paycom. I have had conversations with the large majority of Executive Reps at my time with Paycom, and behind closed doors they are all so unhappy and complain about ever facet of the job. You always feel as though your job is in jeopardy, and regardless of how well you do the feeling never seems to escape. Reps continue to hang on because they are glued down by the next large commission check heading their way. You must always watch your back because that rep who you think is you best friend is the first person to poach on your territory and lie about some outside relationship they had to get in the door. This is very much a dog-eat-dog environment.
Management – I have had a couple of direct managers at Paycom and my only real complaint is that they don’t tend to spend much time with new reps. Most of their time will be spent with tenured reps (friends) vs. grooming and teaching new talent. I would imagine that is why the turnover rate at Paycom is SO HIGH! This job requires so much skill and knowledge that it is easy for a new un-mentored rep to feel completely lost and abandoned. Outside of that, some of these folks are really great salespeople.
Now, to combat all of the negatives I have mentioned I will say that I am grateful for the opportunity I had with Paycom. In my first year alone, because of large commission checks, I was able to pay off ALL my student debt and put my family in a great place financially. If you are fresh out of college or single and can deal with everything mentioned above I say go for it, but don’t go half-heartedly because you will not survive. You must be all in and give your last breath to Paycom for true success within the organization.
