Paycom reviews

3.3

49% would recommend to a friend

(4,724 total reviews)
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Chad Richison

48% approve of CEO

47% positive business outlook

Paycom has an employee rating of 3.3 out of 5 stars, based on 4,724 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paycom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Feb 11, 2016

Don't do it.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

⊕ Management is nice… to your face ⊕ Growing company so room to move up, if you know the right people ⊕ $4 lunches, but not really worth it, I normally have to go out ⊕ Friendly co-workers ⊕ Always hiring (hmm… maybe there is a reason?) ⊕ Many learning opportunities ⊕ Year End Party (party they throw to reward for going through year end) ⊕ Stock Purchase Plan- READ THE FINE PRINT ⊕ 401k – this isn’t vested until you have served two years ⊕ $1 SINGLE PERSON health coverage, goes up to about $160 a pay period (higher copays though) ⊕ Reasonably large desk space ⊕ Paycom “swag” like t-shirts, pens, back massagers, Tupperware, other stuff you will never use ⊕ Good stepping stone job to put on your resume, but you won’t want to stay long. ⊕ Plenty of overtime and opportunity to work on the weekends for PSD Department ⊕ If you are well liked, it takes a LOT to get fired from here ⊕ Free coffee? Soda fountain on Fridays

Cons

⊗ Management may act like you are doing well to your face, but really talk about you negatively and personally behind you back. ⊗ You may be led to believe that what is said in one on ones with your supervisor or team leader are confidential, but it is not. Even personal issues you are having or non-work related issues. ⊗ Upper management and C level executives are absolutely oblivious to the issues, because when they are brought to a supervisor, it never goes any further. They don’t want to look bad. ⊗ Supervisors will go above and beyond to try to keep a person that they have a personal, outside of work relationship with, or long relationship with. However, if you are not a favorite you will be kicked to the curb without warning. ⊗ Growing company that has tons of inexperience. Not just on the specialist or TSS level, but the management level as well. ⊗ High-school-esque work environment in the PSD department. ⊗ Be prepared to be verbally attacked personally and nothing be done to the person that did it, even after talking to management. ⊗ If management is not fond of you be prepared to stay in your current position as long as you work there. They will not approve transfers to other departments either. ⊗ When hired, you are told there is a raise every 90 days, and that is not true for any position other than specialist, where you have to complete a series of tasks. Otherwise it is once a year with a cap of 4%. ⊗ One week each of sick and vacation given, along with 2 “Personal Days”. ⊗ No option for bereavement. You use the precious little vacation you get or leave without pay and get written up. ⊗ Little compensation for the workload. The pay is worth about half of what you are doing. Especially while in a non-client facing position. When asked, the management response about this is “It should be a stepping stone position, not a permanent one”, even though you can’t move up without their approval. Don’t count on it. ⊗ The $4 catered lunches are awful. Most taste terrible and they do not give you a reasonable serving. I would rather pay $10 for a bologna sandwich. ⊗ Always hiring, so no one knows what they are doing because the seniored employees quit. ⊗ Always adding new products or new requirements for the employees to learn and become experts at. As of this moment there are 39 products the Paycom Specialist is supposed to be an expert at, not including the system itself and the programs as well. ⊗ No bonuses. Nothing. At all. No Christmas bonus. Not a dime. Nothing. You get the year end party! Hey that makes up for it! No. A drunken conglomerate is not something I would rather have than a bonus. ⊗ Paycom is a self-insured company. Co-pays on insurance are higher. ⊗ Programs on the back end are archaic. Like Windows 98 kind of stuff. ⊗ Horrible work life balance. You will not work 8-5. Plan on weekends at Paycom, nights, early mornings. If you do get off at a decent hour your supervisor or team leader is texting you about issues. It consumes your life. ⊗ You will make friends here, but that is only because you don’t have time for any of your other friends. When you spend up to 14 hours with someone you find something in common eventually. ⊗ No one takes the job seriously. Rather than focusing on work, they would rather focus on whatever drama they can stir up. Instead of taking care of customers, phones go on DND to talk about inappropriate subjects. ⊗ HR does not support any objections against managers that you have a problem with, because they are friends with them too. Whoever complains disappears. ⊗ Honest reviews on Glassdoor are hunted like a Salem witch and the people magically are gone one day. ⊗ Employees feel they should go to Glassdoor instead of going to management, because it feels safer to risk it than go to the management.

2.0
Mar 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits are great if you are single with no children. Find the few people that you can trust - they will keep you afloat. Was previously a good place to gain professional experience early in your career.

Cons

As the title mentions, it has taken me multiple months after I left the company to be able to write this. I worked there for multiple years in various departments and the mental and emotional trauma (and I do not use that word lightly) is only now beginning to subside. I previously recommended Paycom as a great place for young people to begin their career and get great experience. As long as you "stayed away from the sun" (I.e. you didn't have to interact with the CEO) it was a great place for those just out of college to get their feet underneath them. However, that has drastically changed over the post-pandemic years and the toxic leadership from the top has continued to trickle down where even lower level jobs have completely unrealistic expectations and leadership creates an environment so stressful that you often feel as though you are working in an ER unit, rather than a software company - payroll is important, but no one is lying with their chest cut open on a table. Issues can be fixed. Every situation is treated as though it is the end of the world, because everyone is constantly worried that if the CEO gets word about it, that he will fire them immediately. And they are not wrong - they only believe that because it has happened time and time again. I have watched too many talented, qualified people be removed from the organization for no other reason than that they said the wrong word in a meeting, or another leader in the organization decided that they were a threat to their position and wanted them out. Summarize it all by saying, no matter where you are in the organization, tread carefully and watch your back. Beyond that, from a product perspective, it honestly feels like watching the fall of Rome, Paycom has historically had a quality product. That's not to say that they don't fall into the "feature factory" trap, but overall, the products did what they needed to do for the majority of customers and it was relatively easy to use. The CEO has continually gotten more and more involved in the product - there is no trust in the product department. Even when there have been highly competent leaders in the department (and there have been many) they eventually push too hard against one of the CEO's "grand ideas" and end up out of the org. The amount of turnover in the top level of product leadership has led to nothing but turbulence, the absolute obliteration of the culture, lack of clear process, and inconsistency in roles and responsibilities. And because of that, that turbulence and inconsistency is showing up in the product as a lack of usability and lack of quality innovation. Rather than allowing Product time to thoroughly understand and research client needs, the CEO has begun issuing product ideas that solve imaginary problems. Earnings calls have highlighted that Beti has clearly not hit the target in the market. Why? Perhaps because you never asked a customer if Beti was something there was even a desire for. "Gone" - big solution for an imaginary problem that causes more problems than it solved. Why? Because you never asked a customer if it was something they needed. And don't even get me started on the naming of these products. Rather than allowing the Marketing team to DO THEIR JOB, it's an idea that came to the CEO in the middle of the night and that makes no sense for the product. All this to say, if you are looking to join the Product organization here, be ready to be nothing but a Product Owner. You will take requirements from the top, be given an impossible timeline, told by development that they will be taking short cuts in order to get the project out on time (and you will be held responsible for this decision when it inevitably causes future issues), and then you will release it to clients, immediately followed by clients hating it because you were not given the time or resources to truly get to know what they needed in the first place.

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Paycom Response
2y
We're sorry to hear about your described experience. As an organization with an employee-centric culture, Paycom strives to create an environment in which all team members are set up for success. Our leadership team takes great care in making decisions, ensuring they align with our company values and overall goals. We believe that feedback leads to growth and continuously seek ways to enhance our workplace environment. We'd like to learn more about your experience. Please reach out to our HR leadership at hrmgmt@paycomonline.com or utilize our anonymous reporting hotline, which can be found on our website under the Governance Documents section of the Investors page.
1.0
Jan 11, 2024

STAY AWAY!!

Recommend
CEO approval
Business Outlook

Pros

Solid benefits, amazing team leads and coworkers

Cons

Below average pay, horrible WLB, no flexibility. Disgusting catered food that people get food poisoning from. Management runs the place like a dictatorship, firing great employees at will with no notice when they haven't done anything wrong. The company's goal has always been to exploit new grads and work them nonstop. You'll be put on projects with unrealistic deadlines because management's can't plan accordingly. Decisions since the pandemic have been questionable at best and continue to get worse. There's a clear disconnection from upper management to the rest of the company. One of Paycom's core values is "We Care", which refers to caring about employees. If you look through reviews, you can tell that's clearly not the case

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Paycom Response
2y
Paycom is built on a values-driven, purpose-first culture that strives to empower all employees to do their best work. We are disappointed to read your review. Our leadership team takes all feedback seriously and uses it to improve the employee experience. We encourage you to reach out to the HR team at hrmgmt@paycomonline.com to share more about your experience.
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