Pros
-Progressive - Great company culture -Recent IPO -Growth -Executive Team -Compensation and Benefits
Cons
This used to be a highly desired position. Unfortunately over the past two years it's become one of the most challenging positions in the company. - Ratio of clients to the amount of work necessary to keep up is not sustainable -CSM's do more service work than "success". Reactive 90% of the time, versus proactive and strategic. - Goals/KPI's constantly changing - Managers are so busy that they are unable to assist with escalations or provide consistent and frequent "one on one's". -Expected to learn new systems quickly, contribute to several company-wide projects, act as level 2 support, and do our day job. - PTO is there and great. However, if you even take 1-2 days off, you come back to a nightmare - It seems like since going virtual, it's 5X harder to get things done. Escalations can take days and there is a ton of pushback and pointing fingers. Feels like everything is a struggle. -CSMs are supposed to be “the voice of the customer”, However, we can’t travel to see clients, we’re not included in anything like SHRM Events, Fiscal Year Kickoff, etc. Yet, Paycor will pay for non customer facing departments to travel to these things!?
