Pros
Paycor has some pros, as many have mentioned it is now work from home since the pandemic began in March 2020. Due to its location, atleast in Cincinnati, the commute was one of the biggest cons for a large portion of the employee base and the virtual environment turned what would have been listed as a con to a major pro. The company has average to decent benefits, although they did remove the 401k match, while turning record profits during the pandemic. They did reinstate this but not at the same level. You will likely find many people who are good natured and overall great people, who realize what the company is and understand.
Cons
Before starting here over 3 years ago, I read the reviews and kind of laughed thinking there is no way it's that bad. It is. In service you are very much inadequately prepared to do the job when you get out of an extremely bloated training program. Most of the training revolved around what it meant to work at paycor, and a small portion was about customer service, with almost none being about your day to day. Due to poor sales reps, clients oftentimes have no idea what the program does or what they bought and it can lead to some very difficult situations. Before the pandemic you could usually find an experienced team member or team lead to help, but once work from home began it is near impossible to get help when needed for upset customers. Management is typically outside hires who have no idea about the software, even to a basic degree. They avoid speaking with clients unless money is involved, i.e. a mistake made that cost money or the client is threatening to leave. To put it bluntly, your manager is useless and act more as a PR rep for the company to clients and even upset employees. Whatever you do, DO NOT CRITICIZE. Management will bait you during your useless one on ones they do once per week. They will ask you about your struggles or what we could do better. Ignore this. Management will use this against you when you are in line for bonuses, wage increases or promotion. In several opportunities I had within the company, the rug was pulled out by my direct manager because I was not "fully onboard". Work life balance is awful. I actually believe it got worse once the work from home started and it was not uncommon for me to have worked 60 hrs in a week, just to keep up despite being at my house.
