Does Peak Support pay their employees well?

According to anonymously submitted Glassdoor reviews, Peak Support employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Peak Support. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Peak Support?

92% of Peak Support employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Peak Support 4.6 out of 5 for work life balance, 4.5 for culture and values and 4.6 for career opportunities.

What are the top reviewed jobs at Peak Support?

Associate (51) , Team Leader (36) , Customer Service Associate (24) , Customer Service Representative (21) , Customer Service Representative (CSR) (15) , Subject Matter Expert (SME) (15) , Manager (12) , Service Delivery Manager (9) , Quality Assurance Analyst (8) , Team Lead (8) , Team Member (8) , Training Specialist (8) , Talent Acquisition Specialist (7) , Content Moderator (6) , Phone Associate (5)

What are the pros of working at Peak Support according to real employee reviews?

"Permanent work from home and stable pay" ((in 46 reviews)); "Many BPO's claim that they have a positive culture but never truly execute on or live out their values." ((in 36 reviews)); "They are nice people to work with." ((in 28 reviews)); "Management is good" ((in 25 reviews)); "Good benefits" ((in 21 reviews))

What are the cons of working at Peak Support according to real employee reviews?

"3 employees), and 2.) upper management not being receptive to new ideas that go against the status quo." ((in 3 reviews)); "Favoritism is also prevalent." ((in 3 reviews))

What are employees saying about Peak Support layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Peak Support layoffs and their outlook for job security at Peak Support in 2026.

What are the top reviewed Peak Support locations?

Boston , Cambridge , New York , Miami , Massachusetts Avenue Heights , Chicago , Appomattox , Charlotte , Austin , Celina , Dallas , Houston , Galion , Mansfield , San Francisco , Reno , Waldorf , Rodriguez Colonia Number 2 , Canada , United States Coast Guard - Air Station Sacramento

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Peak Support

Peak Support reviews

4.5

92% would recommend to a friend

(480 total reviews)

Jonathan Steiman

96% approve of CEO

93% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.6

Work/Life balance

4.6

Career opportunities

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

Peak Support has an employee rating of 4.5 out of 5 stars, based on 480 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Peak Support employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

480 reviews

4.0

Nov 29, 2024

Salary

Hr specialist

Recommend

CEO approval

Business Outlook

Pros

Offers competitive salary and with good work environment

Cons

Less benefits, less engagement, less teambuilding

2.0

Nov 21, 2024

Most hostile

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

*WFH *Company provided Equipment *Competitive (ish) salary

Cons

*some of the most aggressive metrics for their on-phone reps that I've experience, even after working with 4 different customer-facing accounts. For the type of concern and the possible complexities of the job, the ridiculously low metrics in terms of AHT and ACW are lethal to employee's ability to sustainably do the job *a ridiculously hostile policy in regards to bathroom breaks. I appreciate that the position was WFH and lunch is paid (30 mins) but the fact that you then had to work: *2 4-hour blocks when you were expected to NOT BE AWAY from your laptop *with mandatory on-cam calls with your team for the entire shift *and the WFM posting the names of people who dared to take 10 mins away from the station (over the course of the day) due to needing to use the CR is atrocious. I can only hope they've since done away with that ridiculous policy

4.0

Nov 20, 2024

Best WFH company

Team leader

Recommend

CEO approval

Business Outlook

Pros

Management is very transparent and team members are very fun to work with. People here are very approachable and easy to work with. Great support system within our teams. ♥️

Cons

Hope we have a bonus soon hehe!

Viewing 124 - 126 of 480 Reviews

Jobs at Peak Support

Customer Escalation Specialist | US

United States

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Customer Solutions Team Leader (Remote) | US

United States

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