Does Peak Support pay their employees well?

According to anonymously submitted Glassdoor reviews, Peak Support employees rate their compensation and benefits as 4.5 out of 5. Find out more about salaries and benefits at Peak Support. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Peak Support?

93% of Peak Support employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Peak Support 4.6 out of 5 for work life balance, 4.5 for culture and values and 4.6 for career opportunities.

What are the top reviewed jobs at Peak Support?

Associate (51) , Team Leader (36) , Customer Service Associate (24) , Customer Service Representative (21) , Customer Service Representative (CSR) (15) , Subject Matter Expert (SME) (15) , Manager (12) , Service Delivery Manager (9) , Quality Assurance Analyst (8) , Team Lead (8) , Team Member (8) , Training Specialist (8) , Talent Acquisition Specialist (7) , Content Moderator (6) , Phone Associate (5)

What are the pros of working at Peak Support according to real employee reviews?

"Permanent work from home and stable pay" ((in 48 reviews)); "Many BPO's claim that they have a positive culture but never truly execute on or live out their values." ((in 36 reviews)); "Friendly and approachable seniors and management." ((in 27 reviews)); "They are nice people to work with." ((in 25 reviews)); "Good benefits" ((in 24 reviews))

What are the cons of working at Peak Support according to real employee reviews?

"Favoritism is also prevalent." ((in 3 reviews))

What are employees saying about Peak Support layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Peak Support layoffs and their outlook for job security at Peak Support in 2026.

What are the top reviewed Peak Support locations?

Boston , Cambridge , New York , Miami , Massachusetts Avenue Heights , Chicago , Appomattox , Charlotte , Austin , Celina , Dallas , Houston , New Braunfels , Galion , Mansfield , San Francisco , Reno , Waldorf , Rodriguez Colonia Number 2 , Canada , United States Coast Guard - Air Station Sacramento

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Peak Support

Peak Support reviews

4.5

93% would recommend to a friend

(481 total reviews)

Jonathan Steiman

97% approve of CEO

93% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.6

Work/Life balance

4.6

Career opportunities

4.5

Culture & values

4.5

Compensation and benefits

4.4

Senior management

Peak Support has an employee rating of 4.5 out of 5 stars, based on 481 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Peak Support employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

481 reviews

5.0

Nov 5, 2024

Competitive company

Team lead

Recommend

CEO approval

Business Outlook

Pros

Peak Support has always been supportive and attentive to employee feedback. Everyone is helpful and collaborative. This is truly one of the most competitive remote companies.

Cons

None at the moment. Good so far

5.0

Nov 5, 2024

Empowered Team Thriving Amid Reorganization: Balancing Challenges with Streamlined Processes

Client success manager

Recommend

CEO approval

Business Outlook

Pros

The reorganization has empowered the team, creating a stronger sense of ownership and accountability. I feel challenged but thriving, indicating that the new structure effectively pushes for growth. More streamlined processes are in place, which have improved efficiency and communication.

Cons

There are still some processes that need to be reorganized/streamlined but it's a work in progress

5.0

Nov 1, 2024

Endless opportunities for growth

Operations manager

Recommend

CEO approval

Business Outlook

Pros

We recently had a restructure and this paved way to even more growth within the company. I am someone who started as an Associate and eventually grew to be a part of the leadership team. Peak Support invests a lot to grow their people from within and it makes it a joy for us to give back with the same level of effort.

Cons

We are yet to consider 4x11 work schedules. Hopefully it happens soon!

Viewing 157 - 159 of 481 Reviews

Jobs at Peak Support

Customer Solutions Team Leader (Remote) | US

United States

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Customer Escalation Specialist | US

United States

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