Pella reviews

Worked for Pella less than a year. You will feel supported and treated well during and a few weeks after training. After that, you are consistently monitored. Micro-managed and exclusively criticized through emails, on the phones, by co-workers (NASS/PDSN) and management. You work mandatory over time a lot. If you don't want to stay late or come in early, you don't get a lunch break. Customers are unreasonable and think you're some random loser on the phone. Co-workers and management don't treat you much differently. ALMOST EVERY person in this department is depressed and miserable. They are just hopeless and think they will get promoted some day (99% of them never will). Pella also has "Pella Ambassadors". Basically, you're incentivized to leave good reviews for the company on glass door (literally. you enter a drawing for gift cards and such). It's slave work. Repetative. Emotionally exhausting. Stressful. Low pay. No respect. Treated like a child. Calls are monitored, breaks/lunches are monitored, every second away from desk is monitored, and you ALWAYS do something wrong. No matter how hard you try. There are usually 10+ calls waiting in the queue all day. Attendance is VERY strict. No sick days. You got in a car wreck and don't have preapproved vacation? Sorry. That's an incident. Turn over rates are out of control. Stress is unbelievably high. They incentivize lying, ripping off customers, and slave work. I'm only speaking about the department I work in.

The lack of brakes. You got two ten minute breaks and one 20 minute lunch. Typically at most companies you go to break when the bell rings when the bell rings again that tells you break break is over and it's time to go back in. Not here though when the bell rings you go to break but you have to be back at your station ready to go with all your PPE on before the Bell rings again 10 minutes later. It would take me four minutes to walk to my car or two minutes to go to the break room.. this doesn't include if I would have to go to my locker to get anyting which could take 1-3 minutes longer depending on where your assigned locker is. Break starts at 9:30, by time I get to my car it's now 9:34 I have 2 minutes to do whatever until I have to start heading back in to be back before the bell rings. If I just went to the break room I would have had maybe two minutes longer. If I had to go to the bathroom forget it because I don't have time for that. I work on an assembly line so it's not that easy to go to to the bathroom in between breaks so for your entire shift you are moving. The jobs aren't that easy, and they require fast repetitive motions the entire time and then on your brakes your Russian just to get to break and then rushing to get back to break so basically the entire day you're moving. By the time you get home you're exhausted. The company justifies this by saying that at least we get paid for them , they act like they are doing it for us,they're doing us a favor cause if we worked at a different company we wouldn't get paid for those and we would have had to make up the half an hour lunch at the end of the day. I've never worked at another company that didn't give at least 20 minutes for your break and 30-minute lunch ,so just the two breaks from another company equals both the breaks and the lunch at Pella.. Even if another company only gives 10 minutes , I've never worked at a company where you weren't allowed to be on break until that second bell rings 10 minutes later and at that point you would get up and go back in. This alone shows what kind of company this is and how much they value their employees. Even though they claim that they value their employees well being and health. Yeah right. The fact that they compare themselves to other companies also says a lot about this place. I think it's bad business to put down another company to make yourself look better and if you have to do it there's something's wrong with your company. They actually compare themselves to other companies a lot ,in different ways on how they are better than that company. Themanagers don't know how to manage, they don't know how to help ,they refuse to get their hands dirty, and half of them don't even know how to do all the jobs... they'll be quick to write you up if you can't keep up though. They may listen to you, but they don't hear you so don't bother making a suggestion, They talk down to you not to you, so you feel belittled and They show zero appreciation. .. there are few good managers so I don't want to down all of them but I'll say the majority really need to work on their management skills. If you need help and there's a real reason, like a medical condition that is interfering with you being able to do a job ,they don't care. They won't try to accommodate you,, even if there's easier job open or a position on a slower line. Basically they tell you to suck it up , try your hardest, and if that's not enough , sorry we have to suspend you. But hen they call you at home and tell you you're fired. They're cowards and can't fire someone face-to-face Basically you are a slave in place where you are not appreciated. You'll barely get to see your family and when you do you'll be so exhausted that you wouldn't be able to enjoy it.