Pella reviews

National marketing is used for regional branches, with very little adaptability to local areas. Marketing has virtually no ability to try something new. Same lame marketing gimmicks every month, just alternated back and forth. Company is constantly hiring new reps, then giving them the best leads to get and then keep them going. New reps are often children of Pella management, which of course these kids are not going to be given low quality leads to allow them to fail. Not much loyalty to long term successful reps. No commission increases or gas mileage expense ever given in the past 7 years despite constant price increases each year. Impossible to sell larger projects without taking sizable commission cuts. Horrible service department, leading to many lost, pissed off and frustrated customers.

The service department is unorganized. Often, jobs would be rescheduled due to mess ups in the warehouse and shipping and the turnover of service coordinators caused mistakes and a lack of chemistry between the coordinators and technicians.