PenTeleData reviews

3.0

45% would recommend to a friend

(30 total reviews)

David Masenheimer

71% approve of CEO

36% positive business outlook

PenTeleData has an employee rating of 3.0 out of 5 stars, based on 30 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PenTeleData employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

30 reviews
2.0
Jun 15, 2022

Low Pay - Poor Leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very few if any. The best part was a few co-workers who shared with your pain.

Cons

MIA manager at all times. Very little managed, more so a trial by fire culture. Additional education is encouraged with little to no assistance or reward. High expectations with minimal to no training. Lacking a skilled trainer. Often times the good talent is chased off due to the lack of compensation and pay for the hard workers that carry most of the weight.

avatar
PenTeleData Response
3y
Our management appreciates your review and feedback. Although it sounds like our company was not a good fit for you, we pride ourselves on a very hands-on management team in all departments and very dedicated and friendly training teams in our Call Center. In fact, our paid training programs can last in the range of four to six weeks, depending on the department and the employee’s past education and experience. During this time, and after, every day may present unique scenarios. It is common to have plenty of on-the-job learning with the assistance of supervisors, team leads, our quality assurance departments, and trainers, who are all available to help as needed. Our competitive compensation package includes tuition reimbursement, so that career growth and the resulting salary increases are available to full-time employees who have an interest in advancing with our company. We truly wish you the best of luck with your new endeavors.
4.0
Dec 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits are good They try to take care of everyone Overtime is optional

Cons

Politics No ideal time Constant grind of the call center

4.0
Jul 28, 2021

Fine

Recommend
CEO approval
Business Outlook

Pros

Paid Time Off and benefits are decent. Supervisors were nice and some other employees are very helpful when needed. Managers were decent as well

Cons

Callers need a lot of help most of the time. Get angry for things that are out of your control as a Tech support rep.

Viewing 13 - 15 of 30 Reviews

Glassdoor has 30 PenTeleData reviews submitted anonymously by PenTeleData employees. Read employee reviews and ratings on Glassdoor to decide if PenTeleData is right for you.