Does Penn Foster Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Penn Foster Group employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Penn Foster Group. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Penn Foster Group?

39% of Penn Foster Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Penn Foster Group 3.2 out of 5 for work life balance, 2.8 for culture and values and 2.2 for career opportunities.

What are the top reviewed jobs at Penn Foster Group?

Student Advocate (18) , Admissions Specialist (14) , Account Executive (13) , Instructor (12) , Grader (7) , Customer Service Representative (6) , Enrollment Advisor (6) , Student Services (6) , Career Advisor (5) , Instructional Designer (5) , Manager (5) , Sales Development Representative (SDR) (4) , Admissions (3) , Client Success Manager (3) , Marketing (3)

What are the pros of working at Penn Foster Group according to real employee reviews?

"Some great people and teams" ((in 17 reviews)); "Benefits are good." ((in 16 reviews)); "Work from home, good work life balance" ((in 15 reviews)); "Great Culture and Values leading by example from the higher ups." ((in 12 reviews)); "Some really great coworkers who care a lot about their work and about people" ((in 11 reviews))

What are the cons of working at Penn Foster Group according to real employee reviews?

"Very low pay considering the credentials and experience required (Education Department)." ((in 34 reviews)); "Most management is clueless and incompetent." ((in 14 reviews)); "High employee turnover due to unreasonable and aggresive manager." ((in 10 reviews)); "Favoritism runs rampant here." ((in 9 reviews)); "The salary is a bit low." ((in 8 reviews))

What are employees saying about Penn Foster Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Penn Foster Group layoffs and their outlook for job security at Penn Foster Group in 2026.

What are the top reviewed Penn Foster Group locations?

Scranton , Lehi , Norcross , Boston , Chandler , Atlanta , New York , Salt Lake City , Pittsburgh , Lansing , Sherman , Waynesville , Columbus , Philadelphia , Rock Hill , Utahn , Utah , North Atlanta

Penn Foster Group reviews

2.5

39% would recommend to a friend

(278 total reviews)

Kermit Cook

65% approve of CEO

30% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Penn Foster Group has an employee rating of 2.5 out of 5 stars, based on 278 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Penn Foster Group employee rating is 33% below average for employers within the Education industry (3.7 stars).

Reviews by job title

278 reviews

3.0

Feb 21, 2021

Good Place to Start

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Relaxed work environment Supportive of growth Good hours

Cons

Office culture has some favoritism unfortunately

2.0

Feb 18, 2021

Not the most inclusive space

Paid social specialist

Recommend

CEO approval

Business Outlook

Pros

I don't have many if any to share.

Cons

Everyone here looks the same. And rather than try and welcome new faces, they further isolate you if you don't fit the company culture.

Penn Foster Group Response

5y

Thanks for taking time to offer your feedback. We’re listening and learning, and we’d love to hear more from you if you wish to connect with us again. We are genuinely sorry this was your experience, and we don’t doubt there is truth in what you’ve shared. As part of our deliberate efforts to intentionally live out our values of diversity, inclusion, and belonging, we are working with outside Diversity & Inclusion experts to help us get this right. We’re proud that we’ve already improved D&I policies and practices, and we promise to continue to create a better culture for our current and future teams. Thank you again for sharing your insights. Katie Manager, Engagement, Inclusion, and Community

5.0

Feb 17, 2021

Amazing Culture

Student advocate

Recommend

CEO approval

Business Outlook

Pros

A very compassionate company! Penn Foster truly cares for its employees.

Cons

Other call centers may pay more but this culture is better for me personally.

Viewing 184 - 186 of 278 Reviews

Jobs at Penn Foster Group

Administrative Assistant

Head of Client Success

Remote

View job