Does Penn Foster Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Penn Foster Group employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Penn Foster Group. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Penn Foster Group?

39% of Penn Foster Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Penn Foster Group 3.2 out of 5 for work life balance, 2.8 for culture and values and 2.2 for career opportunities.

What are the top reviewed jobs at Penn Foster Group?

Student Advocate (18) , Admissions Specialist (14) , Account Executive (13) , Instructor (12) , Grader (7) , Customer Service Representative (6) , Enrollment Advisor (6) , Student Services (6) , Career Advisor (5) , Instructional Designer (5) , Manager (5) , Sales Development Representative (SDR) (4) , Admissions (3) , Client Success Manager (3) , Marketing (3)

What are the pros of working at Penn Foster Group according to real employee reviews?

"Some great people and teams" ((in 17 reviews)); "Benefits are good." ((in 16 reviews)); "Work from home, good work life balance" ((in 15 reviews)); "Great Culture and Values leading by example from the higher ups." ((in 12 reviews)); "Some really great coworkers who care a lot about their work and about people" ((in 11 reviews))

What are the cons of working at Penn Foster Group according to real employee reviews?

"Very low pay considering the credentials and experience required (Education Department)." ((in 34 reviews)); "Most management is clueless and incompetent." ((in 14 reviews)); "High employee turnover due to unreasonable and aggresive manager." ((in 10 reviews)); "Favoritism runs rampant here." ((in 9 reviews)); "The salary is a bit low." ((in 8 reviews))

What are employees saying about Penn Foster Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Penn Foster Group layoffs and their outlook for job security at Penn Foster Group in 2026.

What are the top reviewed Penn Foster Group locations?

Scranton , Lehi , Norcross , Boston , Chandler , Atlanta , New York , Salt Lake City , Pittsburgh , Lansing , Sherman , Waynesville , Columbus , Philadelphia , Rock Hill , Utahn , Utah , North Atlanta

Penn Foster Group reviews

2.5

39% would recommend to a friend

(278 total reviews)

Kermit Cook

65% approve of CEO

30% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Penn Foster Group has an employee rating of 2.5 out of 5 stars, based on 278 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Penn Foster Group employee rating is 33% below average for employers within the Education industry (3.7 stars).

Reviews by job title

278 reviews

4.0

Mar 9, 2021

Good Place

Account executive

Recommend

CEO approval

Business Outlook

Pros

Always exciting and full of new challenges

Cons

Constant change - sometimes unclear direction

3.0

Mar 4, 2021

It’s a Toss Up

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

They amp you up for your job during training, and you become very close to your training class. The job is easy but having attended PF I had that pride. It’s a fun environment.

Cons

I don’t think HR is too fair. A little too strict for a place with old laptops that don’t start up and they closed the gym! You get overworked and end up with no chance of promotion. The pay isn’t even great for CSR - starts at $12.00.

Penn Foster Group Response

5y

Thank you for sharing your feedback. We value your input and appreciate your comments. Our goal is to provide a positive work environment where professional growth is supported and encouraged, and our HR/Talent Development strategies specifically focus on career development and advancement. It feels necessary to offer clarification on pay: starting salaries begin at $15.00 per hour for roles within our Student Success Center, and also to note the gym closure was related to COVID. While these clarifications are important to express, they aren’t intended to detract from the perspectives you've communicated to us, and we’re sorry your time with us wasn’t more enjoyable. Thank you, again. Penn Foster HR People Team

4.0

Mar 3, 2021

Overall good place to work

Director

Recommend

CEO approval

Business Outlook

Pros

the people, training, salary, work-life balance

Cons

lack of growth, could have more transparency

Viewing 181 - 183 of 278 Reviews

Jobs at Penn Foster Group

Administrative Assistant

Administrative Assistant