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Penn Mutual

Engaged Employer

Penn Mutual Customer Service Representative CSR reviews

1.1

4% would recommend to a friend

(4 total reviews)
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David O’Malley

4% approve of CEO

Ratings by category

1.7

Work/Life balance

1.1

Culture & values

1.1

Diversity & inclusion

1.1

Career opportunities

1.0

Senior management

1.0

Compensation and benefits

Ratings by demographic groups

Reviews by job title

4 reviews
1.0
Apr 5, 2026

Remote work flexibility overshadowed by poor pay and growth issues

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Remote work Laptop instead of desktop setup Flexible when I had family emergency

Cons

Bait and switch ( say one thing and do the opposite) Pay isn't sufficient for the work done There NO opportunity for growth and advancement. They don't even have a clear path for folks who don't want to do the same job for 30 years to follow to advance. Job aids and resources are limited and they were technically incompetent In Training is when I knew I made the wrong choice coming there, and I wasn't the only one that felt that way. Majority of my Training class left within 6 months time. Management doesn't really want to hear about how their employees feel because they don't plan on doing anything about it anyway.

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Penn Mutual Response
3mo
Thank you for taking the time to share your feedback. At Penn Mutual, we value every employee’s experience and strive to provide a positive onboarding experience with growth opportunities for all. We invite you to connect with a member of our HR team to share your specific concerns so we can address in the future. Thank you.
1.0
Sep 3, 2025

Coworkers made job unbearable

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

PTO Breaks Remote Long Training period but still left you untrained

Cons

Too many to name but mostly coworkers made the job harder than it was

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Penn Mutual Response
10mo
Thank you for taking the time to share your feedback. At Penn Mutual, we value every employee’s experience. We would like to personally connect with you regarding your feedback. We invite you to reach out to a member of the HR team so that we can further discuss and understand your specific concerns. Thank you.
1.0
Dec 4, 2023

Callers were nicer than colleagues

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Only one manager was actually nice. Training was fun when weren’t required to be on camera. They send gifts to make you think they care.

Cons

Training was so boring and trainers weren’t on same page. Tricked to join a different team and forced to basically become a receptionist instead of role hired to perform. Supposedly, can switch roles to “keep us happy” even before 6 months of employment, but was not true and no raises after 1 year.

Viewing 1 - 3 of 4 Reviews
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