They don't reimburse you fully for your fax line (so I partially pay for a fax that I would have no reason to have if not for this job), they require you to buy a locking storage cabinet and do not reimburse. I had to pay for finger printing and was told I would be reimbursed, by the time I was in training they said it was too many days since the expense was incurred and could not be reimbursed. They base everything on metrics that don't make sense since each case is different and requires different levels of effort, so if you get unlucky with the cases assigned to you then the potential for bonus and promotion is low. The job is a lot of stress for low pay.