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      Percepta

      Engaged Employer

      Percepta Customer Service Representative/TSR reviews

      3.2

      10% would recommend to a friend

      (5 total reviews)

      Thomas Monaghan

      Not enough data to show CEO approval

      12% positive business outlook

      Ratings by category

      2.3

      Culture & values

      2.3

      Diversity & inclusion

      2.3

      Work/Life balance

      2.3

      Senior management

      2.3

      Compensation and benefits

      2.3

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      5 reviews
      3.0
      Jul 22, 2025

      It’s ok

      Customer service representative/tsr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ford affiliation: Working with a major automotive brand gives the role a sense of prestige, and you do gain valuable insight into vehicle systems, warranty policy, and claims processing. • Remote flexibility: Depending on your team, there may be opportunities to work from home, which is a plus. • Training: Percepta does provide solid training when you first start, especially in understanding Ford’s systems and processes. • Good coworkers: Most team members are friendly, knowledgeable, and willing to help each other out when the system or workload gets overwhelming.

      Cons

      Micromanagement: There’s a heavy focus on call metrics and adherence, which can make the environment feel rigid. Not much room for autonomy or decision-making. • Pace and pressure: High call volume with little downtime. You’re expected to maintain productivity even during system outages or technical issues. • Pay and growth: Compensation is okay for an entry-level role, but raises and advancement opportunities are limited unless you plan to stay long-term or move into management. • System issues: Frequent tech glitches and outdated tools can make daily tasks frustrating, especially when trying to assist customers efficiently.

      avatar
      Percepta Response
      11mo
      Thanks for taking the time to share such a thoughtful and detailed review. We’re glad to hear you found value in the training, remote flexibility, and the opportunity to work with a well-known brand. It’s also great to hear that your teammates helped create a supportive environment during your time here. We understand that every experience is different, and we appreciate your perspective. If you’d be open to sharing more, feel free to reach out to us at percepta.hr@percepta.com. Your feedback helps us continue to learn and grow. Thanks again for your time with Percepta.
      5.0
      Nov 7, 2023

      A fine place to work

      Tsr support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive staff Plenty of resources to help you do your job.

      Cons

      Their is ALOT to learn and most of the training will be done on the job so you have to pick up about 85% of what you need to do outside of training.

      avatar
      Percepta Response
      2y
      Thank you for sharing your experience! We're glad to hear that you find Percepta to be a fine place to work and that you appreciate the supportive staff and ample resources available to help you perform your job. We understand that there may be a lot to learn, and we strive to provide comprehensive on-the-job training to support your development. Your feedback is valuable, and we're continuously working to improve our training processes to ensure that all employees feel prepared and equipped for their roles. If you ever have any questions or need assistance, please don't hesitate to reach out. We appreciate your contributions to the team!
      3.0
      Dec 19, 2022

      Decent company

      Tsr support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Its an organized call center

      Cons

      Its a call center and youre on the phone full time

      avatar
      Percepta Response
      3y
      Thank you for leaving your review. If you have any suggestions on how to improve the employee experience or Percepta's processes, please reach out to percepta.hr@percepta.com. Keep up the great work and thank you for taking care of our customers!
      Viewing 1 - 3 of 5 Reviews
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