Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 70 reviews)); "Work from home and great benefits" ((in 66 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 43 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Jun 22, 2026

Health insurance available, but pay and benefits lacking

Commercial solutions

Recommend

CEO approval

Business Outlook

Pros

No pros that are worth it.

Cons

low pay for current market, eliminated 401k match, insurance is expensive

Percepta Response

1w

Thank you for taking the time to share your feedback and for being part of the Percepta team for more than five years. We appreciate your dedication and your honesty. We know compensation and benefits are important topics, and feedback like yours helps inform ongoing conversations as we continue to evolve. We remain committed to investing in our people, creating opportunities for growth, and building a workplace where employees can thrive. Thank you for helping us continue to improve, and thank you for all you do for Percepta.

1.0

Jun 11, 2026

Hybrid work options, but poor management and low pay

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Hybrid and WFH positions avaliable

Cons

Incompetent management from the team leads, quality assurance specialist to the operations managers. They show favoritism, they're unprofessional, they do nothing to assist in keeping team moral upbeat. When technical business related issues are brought to their attention they pretend to advocate for the analyst but nothing ever changes. Pay is minimal no competitive in today's market.

Percepta Response

1mo

Thank you for taking the time to share your feedback and for your many years with Percepta. We're glad to hear you valued the flexibility of our hybrid and remote work options. We appreciate your input, as feedback from current and former employees helps us continue to grow and improve. We wish you all the best in your future endeavors.

4.0

May 21, 2026

Great workplace but average pay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

This was a really great workplace

Cons

The pay grade was average.

Percepta Response

1mo

Thank you for sharing your feedback! We're so glad to hear you found Percepta to be a great place to work. Creating a positive employee experience is important to us, and it's wonderful to know that was reflected in your time here. We appreciate your contributions and wish you all the best in your future endeavors!

Viewing 1 - 3 of 270 Reviews

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Jobs at Percepta

Customer Service Representative

Escalation Support Specialist (Automotive Customer Support)

Bilingual French Customer Service Case Manager

Concierge Customer Service Representative

Vehicle Services Team Leader (100% Onsite)

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Health insurance available, but pay and benefits lacking

Hybrid work options, but poor management and low pay

Great workplace but average pay

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