Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 72 reviews)); "Flexible schedules, PTO, Work from home" ((in 70 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "No bonuses" ((in 11 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "that only want you to be miserable and quit so that they do not have to pay severance or get unemployment filed upon them, extremely cliquey and favoritism was rampant." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(977 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

4.0

Jul 21, 2023

Great Place to Work

Knowledge base content specialist

Recommend

CEO approval

Business Outlook

Pros

Flexible Management excels Opportunities to grow with the company

Cons

Some departments have a high turn over because it is not for everyone Customer Service is tough

Percepta Response

2y

Hey there, Knowledge Base Content Specialist extraordinaire! Thank you for leaving your experience with us! We're thrilled to have you with us for over 9 years! 🎉 It's amazing to see you thriving and growing along with us. Thanks for being part of the Percepta family!

4.0

Jul 21, 2023

Good Company

Friends and family support

Recommend

CEO approval

Business Outlook

Pros

Remote Work. Best boss ever. Company is fair and kind. I went out of state for bereavement and the company paid me 5 days. Amazing.

Cons

Would like more money, though I know this is considered decent. lol

Percepta Response

2y

Thanks for the awesome review! 🎉 We're thrilled that you're enjoying the perks of remote work and have the "Best boss ever" – that's a real win! 😎 We strive to be fair, kind, and supportive to our Percepta family, especially during tough times like bereavement. 💙

5.0

Jul 20, 2023

Percepta is THE BEST place to work!!!!

Customer advocate

Recommend

CEO approval

Business Outlook

Pros

Percepta really cares about their employees and provides a comfortable, enjoyable atmosphere and lots of employee perks! The breakroom has more than ample fridge, microwaves, seating and wonderful, state of the art coffee machines with a wide variety of tea and coffee that are FREE!!!

Cons

I have been hear a long time and cannot think of any cons.

Viewing 301 - 303 of 977 Reviews

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Jobs at Percepta

Customer Service Representative

Customer Care Representative

Escalation Support Specialist (Automotive Customer Support)

Concierge Customer Service Representative

Electric Vehicle Customer Experience Specialist

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Place to Work

Good Company

Percepta is THE BEST place to work!!!!

Top companies for "Compensation and Benefits" near you

Jobs at Percepta