Percepta Customer Service Representative CSR reviews

2.2

26% would recommend to a friend

(23 total reviews)

Thomas Monaghan

Not enough data to show CEO approval

13% positive business outlook

Customer Service Representative (CSR) employees have rated Percepta with 2.2 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Percepta is rated 38% below average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

23 reviews
3.0
Jul 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Basic benefits pay per hr ok, not the best not the worst ongoing training perci perks

Cons

no advancement "coorporative" support (they pretend to care) cover up for bad managers no transparency or accountability

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Percepta Response
1y
Thank you for sharing your feedback. We’re glad to hear that the hybrid model was a positive part of your experience. We know how important growth opportunities and benefits are, and we’re always looking for ways to improve the experience for those who work with us. If you’d like to share more details, we’re available at percepta.hr@percepta.com. We wish you success in your next steps!
3.0
Feb 26, 2025
Recommend
CEO approval
Business Outlook

Pros

You are able to work from home or do hybrid they do give annual raises. I started off at $16 and I left there making $21. I love my team and my supervisors.

Cons

The customers and the case loads. I had upwards to 45 cases.

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Percepta Response
1y
Thank you for sharing your experience! We’re glad to hear you enjoyed working with your team and supervisors and that you saw growth during your time here. We know the job can be fast-paced, and we appreciate the hard work that goes into supporting our customers. Wishing you all the best in what’s next!
1.0
Aug 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home which is nice

Cons

Pay isn’t good at all

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Percepta Response
1y
Thank you for sharing your experience. We’re glad to hear that you appreciate the flexibility of working from home, as we strive to provide a work-life balance for our team members. We recognize that competitive compensation is crucial, and we are continually evaluating our pay structure to ensure it aligns with the market and reflects the value our employees bring to Percepta. We’re committed to creating a rewarding environment where our employees can grow and thrive. If you have specific concerns or suggestions, we encourage you to reach out to your local People Innovation (PI) representative directly so we can address them.
Viewing 1 - 3 of 23 Reviews

Glassdoor has 1,043 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.