Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Flexible schedules, PTO, Work from home" ((in 68 reviews)); "Benefits are good and explained well during training" ((in 43 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 43 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "that only want you to be miserable and quit so that they do not have to pay severance or get unemployment filed upon them, extremely cliquey and favoritism was rampant." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(977 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Jul 17, 2023

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay rates Good benefits and rewards system hybrid working

Cons

Stressful sometimes High workload Entitled customers

Percepta Response

2y

Thank you for taking the time to share your thoughts! We're over the moon to hear that you've been part of our Percepta family for more than two years now – time flies when you're having fun, right? 😉 Thank you for being an essential part of the Percepta family.

4.0

Jul 16, 2023

Genuinely supportive culture

Hr manager

Recommend

CEO approval

Business Outlook

Pros

Great people and understanding/supportive managers. Employee experience is a priority. Ability to work from home with on-site days and out of office team activities to build connection with your peers.

Cons

Always busy, so it's easy to lose track of time and work extended hours without noticing it.

Percepta Response

2y

Thanks for sharing your experience! We're thrilled to hear that you find our culture genuinely supportive. We take immense pride in fostering a positive and understanding environment for our amazing team members like you! Your contribution is invaluable, and we're grateful to have you on board! Keep up the fantastic work, and remember, we're here to support you every step of the way.

3.0

Jul 14, 2023

Structure Changes Caused Work Overload

Sales and inventory specialist

Recommend

CEO approval

Business Outlook

Pros

Coworkers, work from home most days, benefits

Cons

Excessive workload, the requirement to go to the office multiple times a month, the need to maintain a call log with minute-to-minute details on top of an already overloaded workload

Percepta Response

2y

Thanks a bunch for sharing your thoughts, and we're thrilled to hear that you enjoyed the camaraderie with your coworkers and the flexibility of working from home. We agree, our team is pretty awesome! We appreciate your feedback on the workload and the office visits, as it helps us fine-tune the employee experience. Wishing you all the best in your future endeavors, and who knows, we might even see you back in the office someday—we'll have coffee waiting!

Viewing 325 - 327 of 977 Reviews

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Jobs at Percepta

Customer Service Representative

Customer Care Representative

Escalation Support Specialist (Automotive Customer Support)

Concierge Customer Service Representative

Electric Vehicle Customer Experience Specialist

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great place to work

Genuinely supportive culture

Structure Changes Caused Work Overload

Top companies for "Compensation and Benefits" near you

Jobs at Percepta