Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

2.0

Feb 23, 2024

No growth

Lincoln way concierge mobile app specialist

Recommend

CEO approval

Business Outlook

Pros

Great pay, not a lot of work load.

Cons

No recognition from management, no growth opportunity on the Lincoln department or within the company unless that you are friends from the higher ups. Management have favoritism with certain people and they do not hide it. They only help you growth if you are one or their favorite person, they don’t see all the good things you have done they only empathize the bad stuff. Really toxic environment and management. The shift bid system is not great, they mention that they help you accommodate your schedule if you need it but that is a lie. The company will recognized all the efforts that the department is putting and instead of raising the salary they give you a pizza party.

Percepta Response

2y

Thank you for sharing your feedback. We want to assure you that growth opportunities are available within our company, and we have many employees with incredible talent mobility stories. We're committed to fostering a culture of recognition and providing opportunities for advancement based on merit and performance. We value your input and will continue to evaluate and improve our processes to ensure a positive work environment for all employees. Thank you for your contributions during your time with us, and we wish you all the best in your future endeavors.

1.0

Feb 21, 2024

Not good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There were no pros I can think of

Cons

You are not a human, just a number

Percepta Response

2y

We appreciate you taking the time to share your thoughts with us. We're sorry to hear that you haven't had a positive experience. At Percepta, we value each member of our team and strive to foster an environment where everyone feels respected and appreciated. If you have any specific suggestions on how we can enhance your experience, please don't hesitate to reach out. Your voice matters to us.

4.0

Feb 21, 2024

Great People

Business development specialist

Recommend

CEO approval

Business Outlook

Pros

Excellent people, kind co-workers, good experiences with HR, flexible scheduling, pay on-par with other like companies

Cons

Inflexible promotional structure with repeat interviews for promotions that match external hiring process.

Percepta Response

2y

Thank you for sharing your feedback with us. We're thrilled to hear about your positive experiences with our team and HR department, as well as the flexibility in scheduling and competitive pay. Your insights regarding our promotional structure are valuable, and we'll take them into consideration as we strive to improve internal opportunities for skill building and career advancement. We appreciate your advice and wish you the best in your future endeavors.

Viewing 358 - 360 of 977 Reviews

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Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

No growth

Not good

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