Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

4.0

Mar 6, 2024

Contract Call Center

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Stepped up their pay for their phone analyst. Maybe different based on the program you are under less for other departments.

Cons

Health insurance is the normal deductible that has to be met before insurance pays 80% you pay 20%. Increase in how much comes out of your check. In addition, if anyone 18 or older smokes in your household you have to pay an additional $100. To have this removed you have to go through nicotine testing.

5.0

Mar 5, 2024

GT Concierge

Concierge

Recommend

CEO approval

Business Outlook

Pros

great work environment and people

Cons

I have none at this time

Percepta Response

2y

Thank you for taking the time to share your positive experience at Percepta! We're thrilled to hear that you enjoy our work environment and find the team to be exceptional. Your feedback means a lot to us. If you ever have any suggestions or feedback, please don't hesitate to reach out. Keep up the great work!

5.0

Mar 5, 2024

Great team

Knowledge base specialist

Recommend

CEO approval

Business Outlook

Pros

The kb team at percepta is a great group of people that always help each other. Percepta promotes from within, pay is pretty good, benefits are great

Cons

For me, there aren't really any

Percepta Response

2y

Thank you for sharing your extensive experience at Percepta! We're delighted to hear about your positive interactions with our KB team and your satisfaction with our promotion policies, compensation, and benefits. Your dedication over the past 20 years is truly appreciated. If there's ever anything you need, please don't hesitate to reach out. Keep up the fantastic work!

Viewing 355 - 357 of 977 Reviews

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Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Contract Call Center

GT Concierge

Great team

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