Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Work from home on company provided equipment is amazing!" ((in 70 reviews)); "The benefits are great." ((in 40 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 34 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

2.0

Aug 28, 2023

No advancement

Administrative

Recommend

CEO approval

Business Outlook

Pros

OK if you don't mind being a number and not advancing

Cons

Management professes to care but they are very distant. Simple questions to HR are met with annoyance

Percepta Response

2y

Thanks for sharing your thoughts, and for being a part of our Percepta family for over four years! We appreciate your time with us and wish you all the best in your future endeavors.

1.0

Aug 28, 2023

Bad management

Senior network engineer

Recommend

CEO approval

Business Outlook

Pros

Working remotely on some days.

Cons

Underpaid, overworked and leadership at every level that didn't care about employees.

Percepta Response

2y

Thanks for taking a moment to share your feedback. We're always striving to make Percepta an even better place to work, so we truly appreciate your insights on areas for improvement. If you're open to discussing more about your experience, we'd love to hear from you. Drop us an email at percepta.hr@percepta.com. Wishing you all the best in your next endeavors!

5.0

Aug 21, 2023

Benefits

Concierge

Recommend

CEO approval

Business Outlook

Pros

Really really great benefits! Only thing I don't like is being tested for nicotine to get 50 dollars deducted from my check every pay.

Cons

Strict tobacco and perfume policy

Percepta Response

2y

Thanks for the 5-star love! We're thrilled to hear you're enjoying the benefits at Percepta. We appreciate your feedback on the policies—always looking for ways to make the Percepta experience even better. Cheers to more great times ahead in Melbourne!

Viewing 382 - 384 of 977 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

Customer Care Representative II

Customer Care Representative

Customer Service Representative

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

No advancement

Bad management

Benefits

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Jobs at Percepta