Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Work from home on company provided equipment is amazing!" ((in 70 reviews)); "The benefits are great." ((in 40 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 34 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

5.0

Jul 25, 2023

great collaborative work environment

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Collaborative, fun and energetic work environment. Always looking for ways to improve the business

Cons

I do miss the energy of more on site work

Percepta Response

2y

Thank you so much for sharing your positive experience here at Percepta! We're thrilled to hear that you enjoy our collaborative and energetic work environment. 😄 It's wonderful to have team members like you who embrace the spirit of cooperation and contribute to making our workplace a fun and enjoyable one. Keep up the fantastic work, and thank you for being part of the Percepta family!

4.0

Jul 21, 2023

Great Place to Work

Knowledge base content specialist

Recommend

CEO approval

Business Outlook

Pros

Flexible Management excels Opportunities to grow with the company

Cons

Some departments have a high turn over because it is not for everyone Customer Service is tough

Percepta Response

2y

Hey there, Knowledge Base Content Specialist extraordinaire! Thank you for leaving your experience with us! We're thrilled to have you with us for over 9 years! 🎉 It's amazing to see you thriving and growing along with us. Thanks for being part of the Percepta family!

4.0

Jul 21, 2023

Good Company

Friends and family support

Recommend

CEO approval

Business Outlook

Pros

Remote Work. Best boss ever. Company is fair and kind. I went out of state for bereavement and the company paid me 5 days. Amazing.

Cons

Would like more money, though I know this is considered decent. lol

Percepta Response

2y

Thanks for the awesome review! 🎉 We're thrilled that you're enjoying the perks of remote work and have the "Best boss ever" – that's a real win! 😎 We strive to be fair, kind, and supportive to our Percepta family, especially during tough times like bereavement. 💙

Viewing 394 - 396 of 977 Reviews

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Instructional Designer

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Customer Service Representative

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Percepta reviews

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Reviews by job title

great collaborative work environment

Great Place to Work

Good Company

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