Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Work from home on company provided equipment is amazing!" ((in 70 reviews)); "The benefits are great." ((in 40 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 34 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

4.0

Aug 3, 2023

Wonderful people

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

Very kind environment lgbt+ friendly diverse

Cons

had us work through hurricanes and did not offer paid time off for the storms did not accept doctor's notes and would threaten termination if you were out too long, no matter the cause

Percepta Response

2y

Thank you for sharing your positive experience with us! We're thrilled to hear that you found our environment to be kind, diverse, and LGBT+ friendly. At Percepta, we truly value our team and the vibrant community we've built. We appreciate your valuable feedback and your time with us. Your insights are important as we continue to enhance our work culture and support our employees. Wishing you all the best in your future endeavors!

5.0

Jul 30, 2023

Positive & Growth-Oriented

Parts specialist

Recommend

CEO approval

Business Outlook

Pros

- Positive environment - Thorough training - Advancement opportunities - Option to work from home/hybrid schedule

Cons

Unsure as of this moment, it seems to be a pretty positive and encouraging environment, possibly a lack of inter-department communication.

Percepta Response

2y

Thanks for leaving your stellar review and sharing your experience! We're thrilled to hear that you're enjoying the positive and growth-oriented atmosphere here at Percepta! Thank you for your valuable feedback, and keep up the fantastic work! We look forward to watching you grow and succeed at Percepta!

5.0

Jul 28, 2023

Great place to work

Dispute resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules, PTO, Work from home

Cons

I am so grateful at this time, I cannot think of cons.

Percepta Response

2y

Thanks a ton for your fantastic review! We're thrilled to hear that you've been enjoying your time at Percepta for over two decades now. 🎉 We appreciate your dedication and contribution to the team! Keep up the great work, and if you ever need anything, don't hesitate to reach out. We're here to support you all the way. 😄

Viewing 391 - 393 of 977 Reviews

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Jobs at Percepta

Senior Manager, Global Organizational Development

Instructional Designer

Escalation Support Specialist (Automotive Customer Support)

Concierge Customer Service Representative

Digital Support Representative - supporting Volvo Cars

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Wonderful people

Positive & Growth-Oriented

Great place to work

Top companies for "Compensation and Benefits" near you

Jobs at Percepta