Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 70 reviews)); "Work from home set up is great!" ((in 67 reviews)); "Benefits are good and explained well during training" ((in 48 reviews)); "Great team and good to work" ((in 33 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 38 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

1.0

Jan 25, 2023

No

Digital engagement

Recommend

CEO approval

Business Outlook

Pros

None none none none none

Cons

All of it except training.

Percepta Response

3y

We are sorry that you had a negative experience working with us. We value all positive and negative feedback, as it helps us improve and provide a better work environment for our employees. We would appreciate the opportunity to discuss your concerns further and understand how we can address them. Please reach out to us at percepta.hr@percepta.com to discuss further.

4.0

Jan 24, 2023

Team player

Customer service

Recommend

CEO approval

Business Outlook

Pros

Stable job . Was work from home

Cons

No growth for employees. No bonuses

Percepta Response

3y

Thank you for sharing your review. We're excited to hear that your time at Percepta was a positive experience. We also believe that Talent Mobility is one of the many perks of working at Percepta. We are fortunate to have multiple leaders who started as agents and have since grown into senior leaders and others having various positions throughout the company. Thank you for taking care of our customers during your tenure. We truly appreciate it and wish you the best in your future endeavors.

1.0

Jan 21, 2023

Only requirement to be hired is have a pulse

Customer resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Easy job that doesn't require a brain

Cons

Ask a question, get five different answers

Percepta Response

3y

We are sorry that you've had a negative experience working with us. We value all positive and negative feedback, as it helps us improve and provide a better work environment for our employees. We would appreciate the opportunity to discuss your concerns further so we can better understand how we can address them. Please reach out to us at percepta.hr@percepta.com.

Viewing 445 - 447 of 977 Reviews

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Customer Care Representative I Marketing

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

No

Team player

Only requirement to be hired is have a pulse

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Jobs at Percepta