Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 70 reviews)); "Work from home set up is great!" ((in 67 reviews)); "Benefits are good and explained well during training" ((in 48 reviews)); "Great team and good to work" ((in 33 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 38 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

5.0

Feb 5, 2023

working for percepta// great place to work team work is excellent

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Team work there are constant help and motivation always know what u have to work on to make your job better. Reaching far and beyond for their customers.Treating their customers with respects. The motivation is exceptional. I love this company very much. To me working here gives u the opportunity to want to strive to do better and that because this motivation comes from the top management. I have worked in many capacities and i must say Percepta is a excellent company to work for.

Cons

Time given to finish notes and work for each call. I believe enough time given will make it more productive for employees on a performance level

Percepta Response

3y

Thank you for sharing your positive experience at Percepta. We are thrilled to hear that you have found the team to be supportive and motivating, and that our commitment to providing exceptional customer service is being recognized. We are glad that you feel valued and motivated in your role, and we appreciate your kind words about the company. Thank you for being a part of the Percepta team!

3.0

Jan 28, 2023

Percepta

Custimer service representative

Recommend

CEO approval

Business Outlook

Pros

Pros: great pay and hybrid

Cons

Cons; they don’t know how to train you everything is unorganized

Percepta Response

3y

Thank you for taking the time to share your feedback with us. We are glad to hear that you have found the pay and the hybrid schedule to be positive. We value all positive and negative feedback, as it helps us identify areas where we can improve. We appreciate your input and wish you the best in your future endeavors.

5.0

Jan 26, 2023

Great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good people, fun to work

Cons

Schedule, customers can be tough

Percepta Response

3y

Thank you for your amazing review and for sharing your experience with us. We are so happy to hear your experience has been a positive one and appreciate all you do to keep our customers happy. Without you, and our people on the frontline, Percepta would not be successful. Keep up the great work, and please reach out to percepta.hr@percepta.com if you have any suggestions to improve the employee or customer experience.

Viewing 442 - 444 of 977 Reviews

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Ratings by category

Ratings by demographic groups

Reviews by job title

working for percepta// great place to work team work is excellent

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Great

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