Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Being able to work from home when you don't live in the area." ((in 66 reviews)); "The benefits are great." ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "Good training and a change to get ahead" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Oct 7, 2022

Great Company

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Ability to quickly move up, insurance, dental, 401k, short term disability, and much more.

Cons

Attendence policy, in office work, no disaster time off pay.

Percepta Response

3y

Thank you for your thoughtful review. We agree talent mobility is one of the many great perks of working at Percepta. If you have any suggestions on how we can improve our processes to ensure a great employee experience, reach out to percepta.hr@percepta.com. Thanks and keep up the great work!

2.0

Oct 3, 2022

Case Manager

Case manager

Recommend

CEO approval

Business Outlook

Pros

Hours were not bad, you have a few timeframes to choose from.

Cons

Management was bad, not understanding or helpfully.

Percepta Response

3y

It seems that your employee experience with us is not up to our standards and we'd like to hear more - please send us a note to Percepta.hr@Percepta.com so we can discuss more. We want to ensure all have a good experience while working at Percepta.

5.0

Sep 16, 2022

Good place

Dealer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Pay, benefits, supervisors, work from home

Cons

Being on the phone all the time

Percepta Response

3y

We appreciate your review and hard work to ensure our customers are well cared for. If you have suggestions that will strengthen our team and people, drop us a line at percepta.hr@percepta.com - thanks for everything!

Viewing 466 - 468 of 977 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Care Representative I Marketing

Customer Care Representative II

Customer Service Representative

Bilingual French Customer Service Case Manager

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Company

Case Manager

Good place

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Jobs at Percepta