Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Being able to work from home when you don't live in the area." ((in 66 reviews)); "The benefits are great." ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "Good training and a change to get ahead" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

3.0

Oct 16, 2022

People were awesome, the project...not so much

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Great people to work with, HR responsive and friendly and management was easy to work with.

Cons

Pay was way too low for job responsibilities.

Percepta Response

3y

Thanks for the feedback - we truly appreciate it. We are proud you are having an overall positive experience and have had success working with management & HR. We strive to provide the best experience we can for our employees. Please feel free to reach out to percepta.hr@percepta.com with any further comments, concerns, or suggestions you have so that we can make the employee experience a better one.

4.0

Oct 14, 2022

Quality

Quality assurance

Recommend

CEO approval

Business Outlook

Pros

Team work and good management

Cons

Low pay and repetitive work

Percepta Response

3y

Thank you for your kind review. Teamwork is one of our values, and it's great to hear it resonates with you. We know that the employee experience drives the customer experience, and it's great to see you have an excellent employee experience! Thank you for all you do, and keep up the good work!

5.0

Oct 11, 2022

Great place to work.

Global mobilization specialist

Recommend

CEO approval

Business Outlook

Pros

This companies core values are teamwork, respect, culture of service, and proactive. I love to work here as I am blessed to work doing my passion. I am blessed to get up every day and come to a job I love. This is a family and the statement "Find something you love to do and you’ll never have to work a day in your life."-Janet Lambert-Moore.

Cons

I do not have any.

Percepta Response

3y

Thank you for your thoughtful review. We're so happy to hear you love your job and found your work family here at Percepta. We are fortunate to have you on the team and appreciate all the hard work you do every day. If you can think of anything to help improve any of our programs, please drop us a line at percepta.hr@percepta.com.

Viewing 463 - 465 of 977 Reviews

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Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

People were awesome, the project...not so much

Quality

Great place to work.

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