Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Being able to work from home when you don't live in the area." ((in 66 reviews)); "The benefits are great." ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "Good training and a change to get ahead" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

5.0

Aug 25, 2022

Great place for advancement

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

Employees are treated equally. There’s room for advancement. The managers are fair and don’t pick favorites.

Cons

In the New Jersey office you have to work 3 days on site and 2 days remotely. Digital Support (chat, social media) positions should be completely remote. If you don’t answer calls you shouldn’t have to be on-site.

Percepta Response

3y

Thank you for your review and valuable feedback. There are many opportunities for growth at Percepta and as we continue to grow there will be more! Thank you for your continued hard work and dedication to our customers.

4.0

Aug 24, 2022

Overall good place toWork

Mobile app concierge

Recommend

CEO approval

Business Outlook

Pros

Supportive team, independent work, achievements recognized

Cons

Slightly unorganized management when it came to finding solutions for certain troubleshooting related to vehicle issues that none of the team was aware of.

Percepta Response

3y

We are happy to hear that you had a rewarding experience during your time with us! We take constructive feedback seriously and hope to learn more about your experience so we can share it with our team. If you would like to share more details, please email us at Percepta.hr@Percepta.com so we can turn your feedback into positive change.

3.0

Aug 23, 2022

none

Computer specialist/systems support and development

Recommend

CEO approval

Business Outlook

Pros

That i am currently working remote

Cons

I would rather no say

Percepta Response

3y

Thank you for your review. It's our goal to give our employees the best experience possible when working at Percepta. Please email Percepta.hr@Percepta.com so we can learn more about your experience and work on making things better. Thanks for everything you do to help our customers and clients.

Viewing 472 - 474 of 977 Reviews

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Percepta reviews

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Great place for advancement

Overall good place toWork

none

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